Support Worker

4

Why this role matters 

The Salvation Army Australia’s Family Violence Stream provides a wide range of services around the country. We aim to provide a holistic response to women, with and without accompanying children, who are experiencing domestic and family violence and related homelessness, emphasising the principles of empowerment, self-determination, and an acknowledgement of the dynamics of domestic violence in a socio-political context.   

About the role 

We are seeking a compassionate and motivated Family Violence Support Worker to support women and families who have experienced family violence by implementing clientled case plans, addressing immediate needs, and escalating complex situations to senior staff as required. 

This casual, role in based in Sydney, NSW. Salary is in accordance with SCHADS Level 4. Shift times include 4pm - 1pm, 5pm - 9am and 11pm - 7am.

Due to the nature of this service, to identify as a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW). 

How you will make an impact 

• Provide a welcoming, responsive first point of contact for clients and address urgent or immediate needs. 

• Work with leadership and case workers to take preventative action in potential high‑risk situations. 

• Offer information that supports assessment of client needs, issues and circumstances. 

• Build effective, respectful relationships that encourage self‑determination and active participation. 

• Support clients to implement case plans in line with TSA case management models and practice standards. 

• Encourage and empower clients to engage in their case plan goals. 

• Assist clients to access appropriate support services. 

• Monitor activities and communicate clearly with relevant staff for smooth handover. 

• Maintain accurate, up‑to‑date client records and data in accordance with TSA procedures. 

• Identify risks to clients, staff or TSA and report them promptly to the Team Leader. 

• Take preventative action to address workplace hazards following TSA procedures. 

• Report incidents in required formats in line with TSA and funding body requirements. 

• Identify service gaps and provide recommendations for service improvement to the Team Leader or Program Manager. 

 

What you will bring 

• Certificate IV in social work, welfare, community development or a related field, or equivalent knowledge and skills gained through experience and study. 

• Experience working in a social service or community support environment. 

• National Police Check  

• Working With Children Check  
• Completion of compulsory training modules including Code of Conduct, WHS, and Bullying & Harassment. 

What we offer  

As a registered NFP we offer our eligible employees real and meaningful benefits such as;  

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)  

• Flexible working conditions  

• Health, fitness and financial discounts / benefits  

• Paid parental leave - 12 weeks  

• Up to 8 weeks leave per year through our purchase leave scheme   

• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity  

 

How to Apply  

If you are excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.  

Applications will close as soon as a suitable candidate is secured.   

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration