Associate Director, Consumer Services

Description

Join San Andreas Regional Center – Where Every Role Matters.

San Andreas Regional Center (SARC) is one of 21 regional centers in California, funded by the State and rooted in the values of the Lanterman Act. As a community-based nonprofit, we are dedicated to supporting individuals with developmental disabilities in living full, independent, and inclusive lives.

Join a diverse, mission-driven team that is passionate about making a meaningful difference every day. If you care deeply about equity, advocacy, and social impact— SARC is the place for you.

Job Summary:  While maintaining good public relations and implementing the goals and vision of the regional center, this position is responsible for directing consumer services in accordance with the provisions of the Center’s contract with the Department of Developmental Services, the Lanterman Developmental Disabilities Services Act and policies by the San Andreas Regional Center Board of Directors.

Essential Job Functions: 

• Oversees and supervises District Managers in a number of departments including Intake, Early Start, Children, Adult Services, Risk Management and Federal Programs. Reviews and monitors Program Manager’s assessments and delivery of case management services to ensure compliance with agency standards, policies and procedures. 
• Principal Duties and Responsibilities Coordinates and serves as Consumer Services liaison for generic and special programs.
• Coordinates and performs on-going staff training and new staff orientation.
• Participates on Purchase of Service (POS) review.
• Ensures compliant and timely case transfers.
• Responsible for statistical gathering and preparation of reports for internal, DDS, ARCA, and/or other utilization.
• Participates in staff hiring.
• Provides administrative and clinical support and assistance to Director of Consumer Services.
• Communicates with vendors regarding Consumer Services issues.
• In concert with or in the absence of the Consumer  Services Director, responds to and facilitates resolution of elevated issues regarding our Consumers and families.
• Attends Board meetings and serves on selected board committees.
• Ensures timely compliance with all state-mandated initiatives, programs and/or projects, as it relates to Consumer Services,      Federal Programs and Risk Assessment. 
• Demonstrates fairness, professionalism and integrity while fostering both a positive work environment and a favorable      reputation of the agency within the community.
• Assists in keeping all policies and procedures current.
• Represents San Andreas Regional Center in a variety of public meetings and events.
• Facilitates regular joint manager meetings.
• Performs related duties and or projects as assigned.

We offer a competitive benefits package designed to support your health, well-being, and future.

Employees receive free medical coverage (yes, free for employees!), along with free dental and vision insurance for your dependents. 

Our benefits include a CalPERS pension plan, offering rare, long-term financial security through a lifetime pension, excellent health benefits, and overall career stability. Additional benefits include a 403(b) retirement plan, flexible spending accounts, and an Employee Assistance Program (EAP).

You'll also enjoy:

• Five days of paid education leave per fiscal year
• Vacation time, sick leave, 12 paid holidays and 2 floating holidays!  
• Life insurance, with options for additional coverage
• Access      to an employee discounts portal full of great deals
• We offer flexible work schedules and select hybrid positions, promoting a healthy and balanced work-life experience. And that’s just the beginning — explore the full list of benefits on our careers website! (**Benefits apply to eligible employees.)

Requirements

Education/Experience:   A Master’s Degree in social work, public administration or related field and six years of increasingly responsible social work experience including management experience, which includes experience in programs for the developmentally disabled, in budget development and in direct supervision

Special Skills and Knowledge: 

• Knowledge of developmental disabilities
• Knowledge of regional Center service system
• Knowledge of community resources
• Staff  Leadership and supervision
• Creative  problem-solving ability
• Ability to make verbal and written public presentations
• Excellent organizational and time management skills
• Excellent  oral and written communication
• Ability to work effectively in a crisis situation.
• Demonstrates flexibility in responding to organizational needs.
• Establishes, maintains, and promotes positive interpersonal relationships within the agency, as well as in the community. 
• Maintains respectful and clear communication.

Other: Use of an automobile, possession of a valid driver’s license and automobile liability insurance for the minimum amount prescribed by law or the ability to provide for independent transportation.