Practice Manager, WMS & Supply Chain Systems Implementations

Job Title: Practice Manager, WMS & Supply Chain Systems Implementations

Job Location: Atlanta, GA, United States (Onsite/Hybrid)

Job Type: Full-time, Permanent

Hiring Timeline: Immediate

Reporting Line: Co-Founder, COO and SVP Enterprise Systems

Travel Expectations: Up to 25% to client sites; this varies by project phase

Existing Vacancy: Yes

Application Deadline: Open until Filled

About Fulfillment IQ (FIQ): 

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. 

We work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. 

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. 

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. 

Role Overview:

Fulfillment IQ is looking for a Practice Manager to lead our implementation consultants and run day-to-day delivery across a portfolio of enterprise WMS, OMS, and TMS client engagements in our Enterprise Systems Implementations practice.

Our clients are retailers, brands, and 3PLs running complex, multi-facility distribution operations. They need a delivery partner who keeps projects on track, keeps consultants supported, and gives client leadership a clear, honest view of where the work stands.

This is a people-first, hands-on role. Your primary focus is leading the consultants on your team, which is expected to grow to 10 to 15 people, and making sure every implementation is delivered successfully. You will be the person our practice leaders trust to make decisions: communicating with consultants and clients, keeping every project in green status, tracking delivery KPIs weekly, and making sure margins are met. When a project needs extra hands, you step in and do the work alongside the team.

This role suits someone who has run a smaller services practice or a book of client engagements, or an experienced program manager who has led end-to-end, multi-site implementation programs while managing consultants and client relationships at the same time. You are highly organized and detail-driven, and you are equally good with people.

This role sits within our Enterprise Systems delivery organization and works closely with practice leadership. You will work with clients mainly during execution and support the ongoing relationship, but this is not an account management role. Account ownership, commercial strategy, and contract negotiations sit with our commercial organization. You will bring forward opportunities you see through delivery, but your accountability is delivery, people, and practice performance.

What You'll Own:

• Portfolio delivery. Own delivery across multiple concurrent client engagements. Agree on scope, milestones, and success measures with each client, and keep every project on track and in green status.
• People leadership. Lead and develop the consultants on your team, including FIQ consultants in North America and India and, where relevant, client-side team members. Help recruit and onboard new consultants, assign work, remove blockers, run performance management and coaching, and plan training to upskill the team. Keep consultants engaged, retained, highly utilized, and held to a consistent quality bar.
• Weekly KPIs and reporting. Pull delivery data, build and maintain weekly KPIs for each engagement, and report status, risks, and milestone progress to practice leadership and clients. Act early when a metric starts moving toward amber or red.
• Client engagement. Be the day-to-day delivery contact for client stakeholders during execution. Understand business requirements, translate them into work for the team, run the status cadence, and lead activities such as new customer onboarding for 3PL clients where needed.
• Delivery economics. Track utilization, billability, burn, and margin on your engagements and keep them at or above practice targets. Manage scope changes through change control with practice leadership and Finance.
• Decisions and escalations. Make sound day-to-day delivery decisions on behalf of the practice, resolve issues within your engagements, and bring escalations to practice leadership with a clear recommendation.
• Hands-on delivery. Step into project and consulting work yourself when an engagement needs it, from requirements and configuration questions through testing, cutover, and go-live support.
• Practice building. Contribute to how the practice runs, including delivery standards, the knowledge repository, consultant onboarding and training, and lessons learned from your engagements.

What You Bring:

Required:

• At least eight years in supply chain technology, professional services, or consulting delivery, including at least four years managing client projects and the consultants delivering them.
• Hands-on experience leading enterprise WMS, OMS, or TMS implementations from requirements through go-live and support, ideally across multiple sites.
• Experience running a practice, a portfolio of client engagements, or a team of consultants at a WMS software vendor, systems integrator, consultancy, or on the client side, or as a senior program manager leading end-to-end implementation programs, consultants, and client relationships at the same time.
• Proven people leadership of consulting or implementation teams, including hiring, onboarding, performance management, coaching, and training, with a track record of keeping teams engaged and retained.
• Proven ability to manage several concurrent engagements and keep each on schedule, within budget, and visible to leadership.
• Experience building and maintaining delivery KPIs and status reporting from project data, and using them to drive action.
• Working knowledge of services economics, including utilization, billability, rates, and margin.
• Experience leading onshore and offshore teams across North America and India, including flexing working hours for overlap.
• Strong operational judgment. You understand how a warehouse runs and can turn operations needs into business requirements a delivery team can execute.
• Highly organized and detail-driven, with strong people skills. You build trust with consultants and clients and follow through consistently.
• Clear, direct communication and the judgment to make decisions without waiting for direction.

Preferred Experience:

• Prior experience at a 3PL, retailer, or brand, in addition to consulting experience.
• Experience leading Manhattan WMS implementations.
• Experience leading customer onboarding at a 3PL.
• Familiarity with automation environments including conveyor, robotics, goods-to-person, pick-to-light, and voice picking.
• Experience contributing to a delivery methodology, KPI framework, or knowledge repository within a services practice.
• PMP or an equivalent project management certification.

What Success Looks Like in the First 90 Days:

30 Days In

• Meet practice leadership, your consultants, and key client stakeholders.
• Understand the scope, status, risks, and economics of every engagement in your portfolio.
• Learn FIQ delivery standards, tools, and the weekly reporting cadence.

60 Days In

• Own day-to-day delivery and the client status cadence across your engagements.
• Hold regular 1:1s with each consultant, set clear goals, and identify skill gaps and training needs.
• Publish weekly KPIs to practice leadership and act early on any project trending amber or red.

90 Days In

• All engagements are in green status, or have recovery plans agreed with practice leadership.
• Team utilization and engagement margins are at or trending toward practice targets.
• You are supporting consultant hiring and onboarding and have contributed at least one improvement to delivery standards or the knowledge repository.

Key Performance Indicators (KPIs)

• Project health: Share of engagements in green status and milestones delivered on time.
• Utilization: Consultant utilization and billability against practice targets.
• Delivery economics: Engagement margin and budget burn against plan.
• Team engagement and retention: Consultant engagement, retention, and time to productivity for new hires.
• Team development: Goals, performance reviews, and training plans in place for every consultant.
• Client satisfaction: Client feedback on delivery quality and communication.
• Reporting discipline: Accurate weekly KPI and status reporting delivered on time.

How We Interview:

1. Introductory conversation with Talent Acquisition, including a short set of role-specific screening questions. Shortlisted profiles are then reviewed by practice leadership.
2. Practice conversation with our VP, Enterprise Delivery & Strategic Growth, focused on your experience, motivation, and fit with the practice.
3. People leadership conversation with our Head of People, covering how you recruit, engage, develop, and performance-manage a team.
4. Final in-person meeting in Atlanta with our Co-Founder, COO & SVP Enterprise Systemss, focused on implementation depth and delivery experience.

Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

• Employee Health: Comprehensive health and dental coverage for you and your family 
• Time Off: Competitive paid time off and flexible leave policies 
• Retirement: Retirement savings programs and employer contributions     
• Professional Growth: Dedicated learning and development budget 
• Flexible Work: Remote and hybrid work options
• Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
• Community Engagement: Team events, meetups, and company offsites

Additional Perks:

• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP), where applicable
• Team events, meetups, and company offsites

Use of Artificial Intelligence in Hiring: 

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact [email protected]. 

Accommodations: 

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact [email protected], and we will work with you to meet your needs. 

Candidate Privacy: 

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: [email protected]. 

Equal Opportunity: 

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. 

Learn More About Us

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube