Lake McDonald Lodge Lobby Attendant - Glacier National Park

Overview

 

Live. Work. Explore. as a part of our Lobby team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. 

 

We’re hiring Lake McDonald Lodge Lobby/Bell Attendants to Live. Work. Explore. this summer!

 

Job Summary:Ensures highest quality standards of housekeeping and guest services are met in clean, orderly, attractive, and properly stocked public areas. Escorts guests to their rooms and carries luggage to and from guest rooms. Supports duties include cleaning bathrooms, dusting, vacuuming, handling guest requests, etc. with attention to detail and providing exceptional guest service. Lifting, bending, climbing stairs and excessive movement involved. Must assist in other departments or with other job duties as requested or necessary.

 

The Details:Position Type: SeasonalSeason Dates: May 8 to October 2, 2027Pay: $15.25/hr + tips

Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

 

Life in Glacier National Park

• Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Free Glacier National Park pass
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Benefits:

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

Responsibilities

• Performs any combination of the following tasks to maintain hotel, lodge or motor inn guest accommodations and public areas in a clean and orderly manner:  
  • Heavy cleaning of lobby, public porches, walkways, and hallways. 
  • May be assigned cleaning duties in recreation rooms. 
  • Cleans public restrooms and surrounding areas.
  • Responsible for emptying and maintaining lobby trash receptacles.
  • Responsible for maintaining and landscaping lodge grounds including but not limited to: flowers, weeds, trimming, mowing, trash removal.
• Escorts incoming hotel guests to rooms and assists in handling luggage.
• Offers information pertaining to available services and facilities, points of interest, attractions.
• Organizes and manages group tour baggage pulls and keeps track of the number of bags each group has.
• On opening a room for guests, ensures it is in order and properly stocked with amenities. Also explains operation of the heater, lights, etc. 
• Will deliver messages, extra towels, ice, rollaway beds, cribs, and run errands, etc. to guest rooms according to instructions from front desk.
• Build and maintain fire in lobby and other public room fireplaces. May cut and chop wood and kindling for fires.
• May give walking tours to arriving guests and groups on locations.
• Cleans rugs, carpets and upholstered furniture using vacuum cleaner, brushes, and shampooing machines.  Washes and polishes floors by hand or machine. Maintain cleanliness of housekeeping vacuums, closets, storage areas, and other equipment. May wash walls, ceilings, woodwork, metal work, windows and blinds.   
• May set up rooms for conventions, sales meetings, banquets and social functions inclusive of decorations, amplifying equipment, furniture and other apparatus.  
• Provide guests with the best in service, courtesy and care.
• Will report to the Guest Service Manager on duty  May be required to assist with room turnover in the evenings.
• May render personal assistance to room guests in line of duty.
• Adheres to all company policies and regulations.
• Must complete mandatory training period after arrival.  The Guest Service/Front Desk Managers will perform training that will include the review of the proper manual including the standards, policies, and procedures; and the understanding and training in use of approved/authorized chemicals in the daily cleaning of bathrooms and public areas.  
• Comply with the correct use of chemicals and equipment as trained.
• Retain knowledge of "Right to Know" laws pertaining to housekeeping chemicals.
• Complies with specialized clean-up procedures (biohazard, Hantavirus, bed and bat bug).  
• Comply with Lost & Found and key security procedures.

Qualifications

Knowledge, Skills, and Abilities:

• Must be able to work alone and often without direct supervision.
• Must have an adaptable approach to daily chores and possesses a flexible attitude.
• Must be organized with an eye for detail.
• Ability to follow instructions and count accurately.
• Knowledge of Company policies and procedures, willingness to comply with both.
• Commitment to keep up the quality of Housekeeping Standards learned during the training period.
• Extensive knowledge of the Historic hotel/motor inn as well as the surrounding area.  
• Must be a people person who thrives on public contact.
• Knowledge of Glacier Park, services, hiking, and attractions.
• Ability to relate with guests in a courteous and friendly manner. 
• Must be able to handle guest concerns in a professional and tactful manner.
• Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.

Physical Requirements include:

• Lifting/carrying up to 100 pounds as needed throughout the day. Constant lifting and carrying of supplies and guest luggage throughout the day.
• Constant moving, walking, kneeling, bending, stretching, reaching, carrying heavy objects, and climbing staircases (no elevator available) for up to 8 hours per shift.  Handles large amount of baggage by cart or hand.  
• Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
• Pushing a hotel cart or cabin cart up to 500 pounds as needed.  
• Working safely with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.