WFS SSVF HUD-VASH Liaison - Spokane, WA - Full-time/Hourly

Closes: 12/13/26 - Spokane, WA - Full-time/Hourly

Wage: $27.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Oversee housing navigation and case management services provided to participants co-enrolled in SSVF (Supportive Services for Veteran Families) and VA Medical Center, HCHV (Health Care for Homeless Veterans) Outreach Center. Work with referred veterans and their families to assess housing resources, needs, and barriers and make an appropriate housing plan cooperatively with the Veteran and execute plans toward housing stability and permanence. Provide ongoing case management to participants with pending HUD (Housing & Urban Development) – VASH (Veterans Affairs Supportive Housing) housing vouchers. Travel for company business which requires a valid driver's license, clean driving record, & proof of personal auto insurance. Must pass driver record & background check.

Education &/or Experience:
Bachelor's degree from four-year college/university; or one to two years related experience &/or training; or equivalent combination of education/experience.

Essential Duties & Responsibilities include the following:

Interpret and explain information and ensure all case management staff are trained and in compliance.

Coordinate activities and work collaboratively with contracted community agencies providing services under the SSVF program to ensure that Individual Housing Plans (IHPs) are achieved.

Review data obtained from interview for completeness and accuracy. 

Ensure staff are trained to properly collect and enter data.

Provide training in multiple methods to reach all learning styles.

Conduct other services and activities in concert with Department of Veterans Affairs, SSVF program guide, and at the direction of SSVF Program Manager.

Assist with the development and implementation of programs and services.

Ensure case managers explain and provide written information on the coordinated entry process to eligible and ineligible Veterans.

Provide, monitor, evaluate, and record necessary training for staff to ensure program effectiveness.

Work closely with the VA programs and residential and community care programs to ensure that coordination between these entities is facilitated and veterans' direct care, referral, and follow-up are contiguous and based on a continuum of services.

Ensure program criteria, referrals, and procedures are maintained for HUD-VASH, SSVF, and program Veteran participants.

Develop working relationships and agreements with other organizations and directly coordinate with the designated PHA (Public Housing Agency) regarding housing voucher application and award process for each Veteran. Responsible for reviewing the agreements between Property Managers, PHAs, and the VA to establish appropriate referral sites for placement.

Establish and document participant eligibility. Determine the participant's household needs and priorities. Gather and record information about the participant.

Responsible for data collection, administrative record keeping, and performance measurements of participants.

Coordinate activities and work collaboratively with contracted community agencies providing services under the SSVF program to ensure that IHPs are achieved.

Regularly conduct assessments and referrals for homeless Veterans contacted in the community, shelters, and "on the streets," as well as those who are referred by VA sites.

Maintain current and establish new relationships with other community-based service providers, and when appropriate, represent Goodwill SSVF and Partner programs at community service provider meetings.

Establish and maintain good working relationships with participants, referral agencies, and all team members.

Ensure all paperwork and related activities are current, accurate, and in compliance.

Enter required data into HMIS and the Electronic Health Record database in a timely and accurate manner.

Stay informed of state and federal laws affecting the organization and the people it serves.

Submit data for the continuous improvement outcome reporting system.

Provide services in accordance with SSVF, VA, Goodwill policies, CARF standards, and principles of safety.

Locate landlords willing to lease to participants with housing barriers.

Understand state and federal Landlord-Tenant laws.

Network with other community agencies to determine rental and deposit assistance that might be beneficial to program participants.

Display a cooperative attitude and work cohesively with SSVF and the VA to implement the organization's missions and goals.

Provide all program participants with consistent information according to established policies and procedures.

Use safety technology in accordance with WFS safety policies while conducting community outreach, home visits, or job tasks in a community setting.

Other duties as assigned.