Service Planner – Iberia & Italy

About the Role

We are looking for a proactive and customer-focused Service Planner to join our team in Barcelona, supporting our service operations across Iberia and Italy.

As the first point of contact for customers requiring machine servicing, preventative maintenance, or breakdown support, you will play a key role in ensuring an efficient service operation. Your primary focus will be planning and coordinating our field service technicians to achieve optimal utilization while delivering excellent customer service.

What You’ll Do

• Plan and schedule preventative maintenance, service visits, and breakdown call-outs for field service technicians.

• Optimize technician schedules to achieve agreed utilization targets while meeting customer requirements.

• Coordinate customer service enquiries by phone and email.

• Manage customer expectations regarding technician availability and service timing.

• Proactively follow up on service quotations to secure planned service work.

• Contact customers regarding service offers and agreements.

• Support customers with spare-parts identification and technical enquiries.

• Check orders for commercial accuracy and process orders in D365.

• Send order confirmations and respond to queries regarding deliveries, faulty goods, and stock discrepancies.

• Obtain proof of delivery when required.

• Support field service technicians and external sales colleagues with operational requirements.

• Handle invoice queries and support the follow-up of overdue payments.

• Support new customer account setup and credit application processes.

• Provide Finance with order and invoice information for portal customers.

What We’re Looking For

• Previous experience in service planning, field service coordination, scheduling, customer service, or a similar role.

• Strong planning and organizational skills with the ability to manage changing priorities.

• Customer-focused and solution-oriented approach.

• Ability to remain calm and confident when managing urgent breakdowns and competing demands.

• Excellent written and verbal communication skills.

• Proactive attitude and strong team-working skills.

• Experience with D365 or a similar ERP system is an advantage.

• Fluency in Spanish, English, and Portuguese is required.

Why Join Us?

This is a highly visible role at the center of our service operation. You will work closely with customers, technicians, Sales, and Finance while directly contributing to technician utilization, service efficiency, and customer satisfaction.