State Operations Manager - Georgia

A growing healthcare organization is seeking a hands-on Operations Manager to lead and expand field operations across Georgia. This high-impact role will build strong operational leadership, strengthen accountability and execution, and support a positive experience for every member.

As the organization grows, you’ll help build the teams and operational practices needed to support its expansion. The role is based in Georgia and requires regular travel throughout the state, approximately 50–75% of the time.

In this role, you will:

• Meet or exceed statewide monthly performance and quality benchmarks.
• Maintain a strong field presence through monthly ride-alongs, offering real-time coaching and strengthening engagement and performance.
• Report performance, risks, and recommendations to leadership.
• Establish clear, two-way accountability throughout the state’s operations structure, with responsibilities defined at every level and leaders supporting the teams they oversee.
• Ensure Supervisors independently manage day-to-day field performance and escalations, resolving decisions at the appropriate level.
• Develop leadership capabilities and a strong candidate pipeline to support continued growth.
• Turn priorities into clear execution plans, address inconsistencies across markets, and support adoption of new processes and technology.
• Serve as the primary state Operations contact for Operations, helping ensure cross-functional initiatives are implemented effectively.