Navigation Services Manager- Youth and Family (Oakland)

Description

Position Summary: 

The Navigation Services Manager oversees a team of Health Navigators to provide critical services to our community using trauma-informed approaches, motivational interviewing techniques, and a patient-centered-care philosophy. The manager also serves as part of the team to coordinate and administer Roots’ ongoing program and projects, including planning, organizing, and staffing in support of program activities.

Duties and Responsibilities:

? Supervises navigation services for pregnant and postpartum mothers (individuals), infants, children, youth, adolescents, and families

? Manage daily program operations, staffing assignments, caseload management, service delivery, documentation, and follow-up

? Ensure services are family-centered, youth informed, culturally responsive, trauma-informed, and developmentally appropriate.

? Collaborate with leadership on program development, implementation, expansion, and quality improvement.

? Support staff in managing complex members while maintaining appropriate professional boundaries

? Develop and maintain an accountability matrix that clearly identifies responsibilities, deliverables, deadlines, and escalation pathways.

? Maintains forms and records to document program activities

? Complete an approved doula-training program within the organization’s required timeframe if not already trained.

? Provide leadership with regular updates regarding staffing, program performance, service gaps, risk, and recommended solutions.

? Participate in audits, case conferences, program meetings, and quality improvement activities.

? Collaborate with medical, behavioral health, outreach, housing, and other internal teams to coordinate client services.

? Maintain program procedures, workflows, staff tools, and accountability systems.

? Train and onboard new health navigators and coordinate ongoing professional development for the team.

? Develop and implement improvement plans when staff or program expectations are not being met.

? Track team performance, family engagement, service outcomes, and program deliverables using reports and dashboards.

? Support the development and delivery of non-clinical maternal and doula navigation services within the employee’s training and organizational scope.

? Coordinate access to prenatal and postpartum care, pediatric care, behavioral health services, developmental screenings, early-intervention services, childcare, education, benefits, housing, food, transportation, and other community resources.

? Review documentation for accuracy, timeliness, completeness, and compliance with the program.

? Perform other related duties as assigned to support navigation services and organizational goals

Requirements

Requirements

Core Competencies: 

? Responsible for the daily output of the team or function 

? Operational Consistency: Ensures offerings are high-quality 

? Monitors the "pulse," identify and address issues with morale 

? Maintains a healthy presence and a consistent, positive attitude 

? Models the behavior we want to see while coaching others to do the same / passing on skills 

? Able to hold accountability while maintaining a positive demeanor 

? Works to build consensus and find common ground 

? Uses coaching skills and supportive style 

? Always willing to help, even when navigating uncertainty 

? Seeks to find the positive outcome rather than focusing on the negative 

? Understands the big picture of the Roots model and how to deliver excellent service 

? Excellent listening skills and problem-solving support 

? Works to clear the path rather than creating unnecessary bureaucratic obstacles 

? Transparently addressing concerns with a calm demeanor 

? Looking at an issue from all sides, seeks thorough understanding 

? Reliable source of solid counsel and advice 

? Excellent follow-through and "closing the loop"

? Readily offers expertise to support all team members 

? Ensures staff at all levels are well-trained and maintaining quality 

? Takes initiative to solve issues rather than unnecessarily escalating, as well as knowing what matters must be elevated

Minimum Qualifications;

? 5+ years of experience in people management OR 3 years of people management + bachelor's degree or equivalent 

? Excellent communication skills 

? One year as a Certified Doula or has lived experience. 

? Desire to become a Certified Doula

? Required to go through and complete Roots Doula training.