Convention Operations Assistant Manager

At Rio Las Vegas, we are committed to delivering exceptional guest experiences through teamwork, service excellence, and operational execution. Our team members are passionate about creating memorable events and experiences while fostering a culture built on collaboration, accountability, respect, and continuous improvement.

We recognize that our success is driven by our people. We strive to provide an engaging work environment where team members are empowered to contribute, grow professionally, and support one another in achieving operational excellence. Whether serving guests, clients, or fellow team members, we are dedicated to creating experiences that exceed expectations and reflect our commitment to hospitality.

What You'll do

Assist and provide support to the Convention Operations Manager in overseeing daily functions for the Rio convention area, along with other operational requests and activations throughout the property. Develop and coordinate daily operational plans for the Convention Operations team supporting meetings, conventions, and Food & Beverage events.

Role Expectations

Responsibilities include, but are not limited to, the following:

• Create a positive and professional work environment through active leadership, support, and teamwork.
• Maintain exceptional internal and external guest and customer service in every interaction.
• Assist in maintaining convention space, ballrooms, and storage areas to established operational standards.
• Secure, store, and manage convention operations equipment, including chairs, tables, podiums, easels, and stage risers.
• Attend Event Order (EO) and Pre-Convention meetings and develop operational plans for Housemen, including room sets, strikes, and property maintenance needs.
• Coordinate with exhibit and audio-visual companies to support safe and efficient load-in and load-out operations.
• Collaborate with audio-visual partners regarding general session room setups.
• Monitor property maintenance needs and submit work orders for repairs and maintenance as needed.
• Participate in training and professional development opportunities.
• Collaborate with Banquets, Culinary, and other operational departments to support successful event execution.
• Coordinate with operational departments regarding the setup, service, and breakdown of functions and confirm that all required equipment is available, whether in-house or rented.
• Manage and prioritize multiple projects in a fast-paced environment.
• Utilize knowledge of meeting room capacities, banquet setups, audio-visual requirements, and related operational details.
• Support the delivery of high-quality service and guest experiences while maintaining operational standards.
• Perform other duties as assigned.

Supervisory Responsibilities

This position provides day-to-day operational directions to Banquet Porters and Lead Porters and may participate in training and performance coaching.

Requirements

Minimum of five (5) years of convention operations experience.

· Ability to work evenings, weekends, and holidays as business needs require.

· Strong organizational, analytical, and problem-solving skills.

· Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

· Excellent written and verbal communication skills.

· Strong attention to detail.

· Ability to establish priorities, manage schedules, and meet departmental deadlines.

· High School Diploma or GED required.

· Must be at least 21 years of age.

· Ability to contribute to a positive and productive work environment.

Preferred

Experience with Envision and Social Tables preferred.

Certifications, Licenses, Registrations

Must be able to obtain and maintain all licenses, permits, and certifications required by federal, state, local, or company regulations.

Physical Requirements

Must be able to work under time constraints and meet established deadlines.

· Must be able to regularly lift and/or move up to 10 pounds.

· Must be able to push, pull, reach, bend, twist, kneel, balance, and move throughout various work areas as needed to perform essential job functions.

· Must be able to perform the essential functions of the position, with or without reasonable accommodation.

· May be required to stand and walk for extended periods, including most of the work shift, which may be up to seven (7) hours.

Working Conditions

·  Work is performed primarily indoors in a climate-controlled environment.

·  May be exposed to varying environmental conditions, including noise, dust, and smoke.

Disclaimer

The duties and responsibilities listed above are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or remove duties and responsibilities as business needs dictate.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.