- Location
- Dubai, Dubai
- Type
- Full-time
- Experience
- 2+ years
- Source
- Pinpoint
Description
Mini Bar Supervisor
Department: Food & Beverage
Employment Type: Permanent - Full Time
Location: United Arab Emirates - Dubai
Compensation: AED2,750 / month
Description
The overall scope of the job includes serving food and beverages to guests in the assigned rooms, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
Key Responsibilities
- Responsible to Assistant Room Service Manager & Room Service Manager
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
- Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
- Undertake reasonable tasks and secondary duties as assigned by the Department Head.
- Respond to any changes in the department as dictated by the hotel management.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Projecting at all times a positive and motivated attitude and exercise self-control.
- Service of all Mini-bars within the Hotel rooms and Suites.
- Stock taking of Mini-bar items.
- Correct accounting of Mini-bar items and consumption to be posted in guest folio.
- Regular checks of expiry dates.
- Regular checks of the product quality and look of the item used, i.e damaged labels.
- Correct Service procedures as per the outlines standard of performance
- Ensure communication between Room Service team and guest relations.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel
Skills, Knowledge and Expertise
2-4 years experience in an F&B service role is preferable
Ability to work as part of a team
Applies a professional, confidential and ethical approach at all times
Works in a safe, prudent and organized manner
Customer driven
Proactive
Teamwork
Adaptability
Proficiency in Excel and Word is beneficial
Ability to work as part of a team
Applies a professional, confidential and ethical approach at all times
Works in a safe, prudent and organized manner
Customer driven
Proactive
Teamwork
Adaptability
Proficiency in Excel and Word is beneficial
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills
ExcelUpselling