Italian Speaking Customer Advisor (on-site)

Job Title: Italian-Speaking Customer Support Specialist

Location: Lisbon, Portugal (100% On-Site)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Employment Type: Full-Time

Languages Required: Fluent Italian (C1/C2) & Business English (B2)

Compensation Options:

• Local Resident Package: €1,262.33 gross/month (12-month payment structure)

• Relocation Support Package: €1,059.00 gross/month + Company-provided shared apartment with utilities included & flight reimbursement

Position Summary

Eager to launch a fulfilling career path in Portugal? Our team is actively seeking service-driven Italian speakers to join our multicultural workforce based in Lisbon.

Representing world-class global brands, you will assist Italian-speaking clients by resolving incoming inquiries across telephone, digital chat, and email channels. This opportunity is ideally suited for dynamic, solution-minded individuals who excel in high-energy operational environments, offering a fantastic entry point into an international career within one of Europe's most iconic coastal capitals.

Key Responsibilities & Core Tasks

• Customer Interaction: Handle incoming support contacts from Italian clients via phone calls, live messaging, and email while consistently demonstrating empathy, professionalism, and care.

• Issue Resolution: Diagnose customer difficulties, pinpoint root causes, and present tailored, effective solutions with composure and speed to ensure swift first-contact resolution.

• System Logging: Maintain accurate, comprehensive records of client engagements, case updates, and technical resolutions within internal enterprise CRM systems.

• Performance Goals: Reliably achieve and exceed operational benchmarks, including customer satisfaction (CSAT) ratings, First Contact Resolution metrics, and average interaction handling times.

• Ongoing Learning: Engage in regular skill-building sessions and workshops to remain up to date on new product features, operational standards, and internal procedures.

Qualifications & Candidate Requirements

Essential Criteria:

• Italian Language: Native fluency or advanced operational mastery (C1/C2) in written and spoken Italian to deliver seamless customer care.

• English Competency: Minimum B2 proficiency to facilitate clear internal dialogue, system onboarding, and cross-team alignment.

• Schedule Flexibility: Readiness to work within a flexible 24/7 rotational shift framework (5 days a week, 8 hours daily).

• On-Site Requirement: Daily, full-time physical attendance at our state-of-the-art office premises in Lisbon (remote work is not available).

• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation granting full rights to work in Portugal.

Key Attributes:

• Outstanding communication skills, sharp active listening, emotional composure under tight deadlines, high empathy, and a strong personal drive.

Compensation Models & Employment Packages

Candidates can select from two distinct compensation structures tailored to their relocation needs:

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (distributed over a 12-month annual payment structure).

• Target Audience: Ideal for applicants currently based in the Lisbon metropolitan area or those who wish to manage their living arrangements independently.

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (distributed over a 12-month annual payment structure).

• Accommodation: A private bedroom within a shared, company-managed flat with all core utility charges (electricity, water, gas, internet) fully covered.

• Travel Benefits: Full refund of initial flight expenses following successful completion of the probationary period, along with complimentary airport transfer upon arrival.

Employee Perks & Benefits

• Advancement Opportunities: Transparent, structured internal progression paths leading into roles within Quality Assurance, Operational Leadership, Training, or Management.

• Paid Onboarding: Extensive, fully compensated initial training program starting from day one to guarantee long-term professional success.

• Work Environment: An energetic, global workplace atmosphere featuring employee sports clubs, social gatherings, team-building events, and modern, well-connected office spaces.

• Health & Wellness: Private health insurance coverage activated after 6 months of continuous employment, supported by specialized mental health resources.

• Location Advantages: Relish living in Lisbon, celebrated for its sunny Mediterranean climate, historic architecture, world-class dining, and active lifestyle.

How to Apply

Ready to begin your journey in Portugal? Submit an updated copy of your CV in either English or Italian. Qualified candidates will be contacted promptly by our talent acquisition department to schedule an initial telephone screening!