HOA Case Manager

Description

The HOA Case Manager is responsible for providing housing-focused case management to older adults who are experiencing housing instability, connecting them with trauma-informed, culturally appropriate, and age-appropriate services and supports that are tailored to the individual choice and need. Duties include assessing housing and service needs, arranging, coordinating, and monitoring the delivery of individualized services to meet the needs of the program participant. Primarily works daytime hours Monday-Friday but may need to adjust schedule to accommodate evening or weekend meetings or events. The Case Manager reports directly to the Homeless Older Adults Manager.

TYPICAL TASKS

• Facilitate person-centered, problem-solving conversations 
• Provide individualized housing focused support for older adult program participants meet their goals
• Complete strength-based housing barriers assessment and corresponding individualized service and housing plans
• Facilitate access to mainstream services by coordinating referrals to other providers
• Facilitate and distribute time limited financial support where appropriate to avoid the loss of housing 
• Monitor and evaluate project participant progress
• Collect and input required data into the Homeless Management Information System (HMIS) 
• Participate in local Continuum of Care planning efforts, forums, and elder coalition meetings

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES 

• Must have a passion for working with underserved populations and have a willingness to fulfill the Senior Services mission, core principles, and values 
• Skilled in active listening and interviewing, preferably Motivational Interviewing
• Excellent verbal and written communication skills, and must be able to follow written and oral instructions and procedures
• Knowledge of HIPAA and ethical standards
• Knowledge of Person-Centered practices
• Proficient in use of Microsoft Office and use of web-based software programs
• Excellent organizational and planning skills to efficiently manage time and meet deadlines
• Ability to be flexible and adapt to change
• Ability to work independently
• Ability to interact in a professional manner with customers, peers, colleagues, supervisors, and internal/external partners 
• Must be detail-oriented and able to multi-task productively 
• Must be a quick learner and a highly energetic team player
• Prefer familiarity with community resources available to those who are unhoused

EDUCATION AND EXPERIENCE

• Requires a bachelor’s degree in social work or related human services field, with at least one year experience in community based services
• Must possess a valid driver’s license, auto insurance, good driving record, and acceptable criminal background check. 

COMPENSATION AND BENEFITS

Coupled with our centralized office location in Norfolk, VA, Senior Services offers a competitive hourly rate/salary, full scaled health care and wellness package, flexibility and time off, retirement plans, personal and professional development, and an inclusive work environment that is flexible, friendly, positive, and rewarding.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. From time to time, the supervisor will ask the job holder to perform additional duties related to the completion of the work.