Lead Maintenance Technician

Description

Job Summary:

Responsible for completing general inspections, service requests, apartment turns, general maintenance repairs throughout the property, and pool care as directed by the Maintenance Supervisor and Property Manager.

Supervisory Responsibilities:

•  None.
•  Ability to train maintenance technicians

Duties/Responsibilities:

Maintenance

•  Service Requests
•  Completes assigned Service Requests in 48 hours
•  Organizes and completes work orders based on priority. (Emergency vs. non- emergency)
•  Completes work orders efficiently and ensures parts and equipment required for service requests are available and in hand prior to arriving at the resident’s home.
•  Demonstrates and maintains a high level of competency in the following areas:
• Plumbing, Heating and Cooling Systems, Pool Care and Maintenance, Painting, Small appliance repair
•  Troubleshoot and repair HVAC, plumbing, appliances, swimming pools, painting, electrical, irrigation systems, and carpentry
•  Maintains electrical systems, lighting, plumbing, and performs minor building improvements
•  Maintenance of roofs, fixture replacements, floor installation, ceiling tile replacements

Apartment Turns

•  Ensures “Turns” are completed on or before the day prior to the scheduled move in date.
•  Delivers “Turns” that meet or exceed the standards per the Company Policies and Procedures.
•  Decreases utility costs by effectively following the Utility and Energy Conservation section of Policies and Procedure Manual.

General Property Maintenance

•  Inspects, maintains, and repairs all company vehicles, power equipment, and hand tools.
•  Responds to all emergency calls within fifteen minutes when working on-call.
•  Maintains property’s curb appeal and general cleanliness of the property and common areas.
•  Meets or exceeds all specified objectives including, but not limited to, monthly goals set forth by the Maintenance Supervisor and Property Manager.

Compliance

•  Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws, OSHA and Safety Manual standards.
•  Reports any safety violations to the Maintenance Supervisor and/or Property Manager.

Requirements

Communication

•  Maintains continuous and detailed daily communication with the Maintenance Supervisor regarding all aspects of property maintenance including but not limited to safety and compliance concerns, curb appeal, work orders, turns, resident concerns, and vendor performance.
•  Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
•  Reports accurate information to the Maintenance supervisor in a timely manner.
•  Communicates messages, ideas, and concerns to the Maintenance Supervisor and Property Manager in a thorough and clear manner.

Customer Service

•  Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns.
•  Ensures all communicated commitments with residents are fulfilled and appropriate follow up communication is provided when necessary.

Education and Experience:

•  High school diploma or equivalent.
•  Minimum of 3 years of residential property maintenance or equivalent experience required
•  HVAC, EPA, OSHA Certificates preferred.

Physical and Location Requirements:

•  Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking and hearing. Ability to identify and distinguish color.
•  Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to climb stairs; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and
•  Make repetitive hand movement in the performance of daily duties; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate assigned equipment and vehicles; and to verbally communicate to exchange information.
•  Must be able to lift up to 30 pounds at times.
•  Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.
•  Flexible schedule – must be able to work weekdays, evenings, weekends and some Holidays
•  Must be willing and able to occasionally travel, including working at other property locations or overnight trips.