Bike Rental Specialist - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!

 

Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!

 

Job Summary:

This role focuses on delivering exceptional guest service while managing bike rentals, including repairs and sales. Responsibilities include maintaining the rental area, ensuring inventory quality, handling cashier duties, and providing information about bike trails and safety. Collaboration with management to address concerns is also essential

 

The Details:Position Type: SeasonalSeason Dates: Early May 2027 to Late September 2027

Pay: $17.25/hourly

 

Life in Yellowstone: 

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

 

Responsibilities

• Provide excellent guest service by adhering to Xanterra’s hospitality standards.
• Perform all bike rental duties including repairs, retail sales, and fitting equipment properly.
• Provide visitor information including such things as bike trails available and the difficulty of the trails. Clearly communicate to guests the rules and regulations related to renting and operating a bike safely.
• Organize and maintain bike rental area which includes pre-season set up and facilitating the storage of the bikes at season end.
• Assisting Gift Shop as time allows.

Qualifications

• Must have strong understanding of bikes and bike equipment
• Be able to perform basic maintenance on all bikes which include bikes with shifters and hand brakes
• Able to operate a cash register, handle cash accurately, open and close the store with or without assistance
• Demonstrate a basic understanding of Gift Shop procedures by completing the Gift Shop Training Program
• Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation
• Acquire and demonstrate a basic knowledge of product information
• Able to work with a minimum of supervision.
• Maintain excellent attendance and punctuality. Take breaks in appropriate area for limited time and use the time clock correctly.

Physical Requirements include:

• Able to stand/walk for a minimum eight-hour shift
• Frequently lift and carry objects weighing up to 50 lbs.
• Walking up and down stairs several times a day
• Must be able to bend down or kneel to work on bikes
• Must be able to work in hot, cold, and dusty environments at elevations above 5,000 feet
•  Must be able to work in close proximity of large game animals that inhabit the Yellowstone Ecosystem.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.