In Room Dining Order Taker

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macao ID due to work permit restrictions.

About the role:
The In Room Dining Order Taker is responsible for providing excellent customer service by taking guest in room dining orders from guests, communicate any special requests to the kitchen, ensuring accurate and timely delivery in accordance with Four Seasons standards.

What you will do:

• Greet guests promptly and courteously upon their call, ensuring a warm and welcoming atmosphere. Engage with guests to create a positive dining experience.
• Accurately take guest in room dining, ensuring to note any special requests, dietary restrictions, or allergies.

• Operate the computer system for order taking, check printing, closing out checks and printing reports.
• Coordinate with kitchen and service staff to ensure timely and accurate order delivery.

• Organize and coordinate the delivery of orders to guest rooms, ensuring that they arrive promptly and meet presentation standards. Monitor the timing of each order to ensure freshness.
• Maintain cleanliness and organization in the in room dining area, including dining equipment and utensils. Ensure that all items are properly stocked and ready for use.

• Maintain a thorough understanding of the menu, including daily specials and menu ingredients.
• Handle billing and payment transactions efficiently and accurately.

• Works harmoniously and professionally with co-workers and supervisors.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

What you bring:

• A minimum of a high school or equivalent education
• Reading, writing and oral proficiency in Cantonese, Mandarin and English
• Strong communication and interpersonal skills
• Ability to manage multiple orders and requests simultaneously without compromising service quality.
• Familiarity with POS systems and software applications for order processing and reporting
• Strong leadership and team management skills

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals 

Schedule & Hours:

• 48 Hours weekly
• Work on shift