Product Manager - Bills Payment

Product Strategy & Ownership

• Own the end-to-end product strategy for all bill payment and transfer products, including:
• Airtime and mobile data purchases
• Utility bill payments (electricity, cable television, internet, etc.)
• Bank-to-bank transfers
• Translate Renmoney’s long-term digital banking strategy into a clear roadmap for payments.
• Define how payments support:
• Daily customer engagement
• Deposit inflows and account usage
• Cross-sell into savings and lending products
• Define value propositions for different customer segments, including retail customers and small business users.

Payments Performance & Commercial Outcomes

• Own key performance indicators for payments, including:
• Transaction volumes and values
• Success and failure rates
• Revenue from fees or commissions
• Cost per transaction
• Work closely with Finance to:
• Optimize transaction pricing and incentives
• Manage partner costs and margins
• Track the impact of payments on deposit balances
• Identify opportunities to improve unit economics without degrading customer experience.

Execution & Delivery

• Lead cross-functional delivery with:
• Engineering teams building mobile, web, and backend systems
• Design teams responsible for user experience
• Operations and Customer Support teams handling exceptions and disputes
• Write clear Product Requirement Documents, which describe what is being built, why it matters, and how success will be measured.
• Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value.
• Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods.

Reliability, Risk & Compliance

• Ensure payments products meet regulatory and operational requirements, including:
• Rules set by the Central Bank of Nigeria, which regulates banking and payment services
• Requirements from the Nigeria Inter-Bank Settlement System, which operates national payment infrastructure
• Data privacy rules under the Nigeria Data Protection Regulation
• Partner with Risk and Compliance teams to manage:
• Fraud risks
• Transaction disputes and reversals
• Customer protection and error handling
• Represent payments initiatives in the Product Governance Council, which approves and oversees all product changes.

Partner & Ecosystem Management

• Own product relationships with external partners such as:
• Payment processors
• Utility service providers
• Telecommunications companies
• Define service-level expectations, which set standards for uptime, response times, and issue resolution.
• Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant.

Customer Experience & Growth

• Improve adoption and repeat usage of bill payments and transfers through:
• Simple onboarding and clear user flows
• Transparent pricing and confirmations
• Fast issue resolution when transactions fail
• Use payments as a driver of daily engagement that increases:
• Account funding
• Customer lifetime value
• Work with Analytics teams to understand usage patterns and identify growth opportunities.