Learning & Development Operation Coordinator or Assistant Manager

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

MAIN OBJECTIVES OF THE ROLE

The Learning Operation Coordinator or Assistant Manager supports and drives Learning & Organizational Development (L&D) projects in Japan, supporting local business goals and international learning initiatives to deliver high-quality employee and customer experiences.

In this role, you will lead the planning and execution of internal communication strategies for the learning community while managing end-to-end project operations. Working closely with internal stakeholders and external vendors, you will ensure efficient project delivery and active engagement across the organization.

KEY RESPONSIBILITIES

Key responsibility 1

Project Management & Operational Execution

• Project Coordination: Plan, schedule, and execute L&D/HR projects in Japan, ensuring tasks are delivered on time and within scope.
• Operational Excellence: Manage day-to-day learning operations, including logistics, platform administration, participant tracking, and program evaluation.
• Deliverable Tracking: Monitor project milestones, key performance indicators (KPIs), and prepare regular status updates for leadership.
• Drive the digitalization and automation of departmental workflows and learning processes to enhance team efficiency and collaboration

Key responsibility 2

Internal Communication & Community Engagement

• Communication Planning & Execution: Draft, schedule, and publish internal communications (e.g., newsletters, intranet updates, event announcements) to keep employees informed and engaged.
• Community Building: Support and nurture the internal learning community by promoting initiatives, facilitating discussions, and collecting feedback.
• Change Support: Assist in change management by delivering clear, engaging, and timely messages across internal channels.

Key responsibility 3:  

Stakeholder Collaboration & Vendor Management

• Cross-Functional Collaboration: Partner effectively with internal business teams, HR, and global L&D members to coordinate project requirements. Vendor & Partner Liaison: Work with external training providers and vendors to manage logistics, contracts, and program scheduling. 

Required:

• Experience: 2–4 years of professional experience in Project Management, Project Coordination, Business Operations, or Corporate Communications.
• Project Management Skills: Strong organizational and multi-tasking abilities with a proven track record of managing projects from start to finish.
• Communication Skills: Excellent written and verbal communication skills in both English and Japanese to draft internal messaging and liaise with stakeholders.
• Proactive Mindset: Self-motivated, detail-oriented, and comfortable working hands-on in a dynamic environment. 

Nice to Have:

• Experience or background in Learning & Development (L&D), HR operations, or Organizational Development.
• Experience in creating content or managing internal communication channels (e.g., SharePoint, Teams, newsletters).