- Location
- Cardiff
- Type
- Full-time
- Closing date
- Today
Description
Do you want to be part of a force for good, helping to make life better for customers and society in the moments that matter? At Hodge, we put people at the heart of our business, and that means our customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets.
The Customer Retention Representative will be responsible for supporting the retention team in managing and retaining existing mortgage customers. Working closely with both customers and internal teams to ensure a smooth experience for those nearing the end of their mortgage term, as well as help with customer inquiries, renewals, and other retention activities. A professional, effective service must be provided at all times and compliance and ensure that regulatory requirements are satisfactorily met.
The role is being offered on a fixed-term contract until the end of September 2027.