We're Hiring: A Chiropractic Assistant/Client Experience Coordinator

Client Experience is important to us, so this role is crucial to keeping our clients delighted

Are you looking for a job that involves making a real difference in people’s lives? Are you looking for a team that will support you and challenge you to grow and be better?

Bring your warmth, energy, love of people, phone manner, communication skills, attention to detail, organisation, and proactive passion for great service. If you take pride in doing things well. We have the perfect part-time opportunity for you!

You don’t need previous chiropractic experience. Experience in hospitality or customer care will help. We can teach you our systems and approach.

The Role at a Glance

Location: Life Balance Chiropractic, Poole, Dorset
Employment: Part-Time, Permanent: 20 hours per week
Starting Pay: £13.45 - £13.98 per hour
Additional Pay: Discretionary performance-related bonuses and opportunities for the right person to earn up to £14.80 pr hour in year 1.
This role requires a mix of AM and PM shifts, alongside team training.
A typical core pattern includes 3 Mornings and 1-2 Afternoon/ Evening shift,
Monday to Saturday. 07.30 am - 12.15 pm; 1.40 pm - 7.45 pm
Flexibility is required, and you will be required to work a minimum of 1-2 Saturdays per month and where required to support and cover teammates during holidays, sickness and other absences is an important part of being on our team.
Where possible, we issue rotas at least three months in advance, giving you greater certainty and the ability to plan ahead

Why We Exist

At Life Balance Chiropractic, We exist to enrich human connection, restore clarity and confidence, and bring more possibility and joy into people's lives.
Our mission is to accelerate the end of human suffering, restore balance and reignite the human spirit: helping sick people get well and well people stay well.
We believe that: When the body works better, life gets easier.
Our vision is to build the UK's most client-centric chiropractic lifestyle brand, setting a new standard for care, client experience, and results, before expanding Life Balance Chiropractic into major cities across the UK and beyond. A future where more people can get back to and keep doing the things they love.

The Kind of Team You'll Join

Our values aren't words on a wall. They influence who we hire, how we behave, the culture and what we expect from one another.
Honesty: We do what we say, own what we do and close the loop. Our words, actions and commitments line up.
Humility: We stay coachable, care personally and challenge directly. We tell hard truths kindly, receive feedback openly and use self-awareness, courage and humility to help ourselves and others grow. Nothing great is built without honest feedback.
Vulnerability: We have the courage to show up honestly, ask for help early, have real conversations and turn mistakes into lessons.
Teamwork: We put the team above ego, come prepared and step up when others need us. We aim to be at our best when our best is needed.
Fun:We notice the good, celebrate wins, bring warmth and humour and create joy in everyday moments.
Courage:We speak up early, face hard things and protect the standard. Results matter, and how we achieve them matters too.
Resourcefulness: We find a way. We identify the real problem, take disciplined action, execute with urgency and leave things better than we found them

Why Join Life Balance Chiropractic?

We want this to be a place where great people can do meaningful work, become better at what they do and be proud of the team around them. You’ll receive structured training, regular coaching and feedback, while being trusted with real responsibility and ownership.

You'll also benefit from:

• Fixed rota 3 months in advance
• Perks You’ll Love: Fully supplemented chiropractic care, team socials, career growth opportunities, Life Insurance (3x Salary), Birthday paid off and more.
• Extra time off with tenure and loyalty upto 35 days pro rata.
• Basic pay progression with tenure and performance upto £16.25 per hour

If you like the sound of this, read on.

This Is More Than a Reception Role

Your role is to help create an exceptional client journey from the first phone call onwards.
You’ll often be the first person someone speaks to when they are looking for help to their problem or concern and a familiar, trusted face they rely on throughout their care journey with us.
Your role is to create an exceptional client experience at every touchpoint. You’ll respond to and follow up with enquiries quickly, build genuine relationships, book appointments, anticipate needs, follow through on the little things and solve problems before they become frustrations.
You’ll help clients feel known, heard, cared for and genuinely delighted, creating the kind of experience that builds advocacy for the brand through consistency experience, loyalty, reviews and referrals.
This takes warmth, empathy and compassion, as well as confident telephone communication as a trust advisor, organisation, attention to detail and exceptional follow-through.
If you love people, notice the little things and take pride in creating experiences people remember, you’ll feel at home here.
Your role is to help create an exceptional client journey from the first phone call onwards.

What a Typical day would look like:

You'll:

• As a trusted advisor, you’ll speak with new warm enquiries who have phoned us or asked to be called and follow up fast and consult with them using our proven playbooks that lead to consistent new clients booked and paid.
• You’ll welcome clients and create a warm, professional, friendly and personal experience that delights and goes way beyond just customer service.
• You’ll build genuine relationships with clients and help them stay engaged with their health goals.
• You’ll book and manage appointments, payments, care plans and client records accurately.
• You’ll quickly follow up with and rebook cancellations, missed appointments (no shows) and clients who have fallen out of care to get them rescheduled.
• You’ll handle questions and concerns calmly, professionally and compassionately.
• You’ll keep the front desk, client areas and daily clinic operations organised and running smoothly from daily admin to stock, systems, cash-up, and compliance
• You’ll follow our systems, SOPs and checklists so important details don't fall through the cracks.
• You’ll take ownership of personal performance and any improvement required.
• You’ll close communication loops rather than leaving things for someone else.
• You’ll support events, marketing initiatives and community spinal-health checks.
• You’ll be a true team player that collaborates, attend trainings, grows skills and help cover teammates when required.

You will receive training in the parts of the role you haven't done before.

What Success Looks Like

Within your first few months, we want you to become someone the team can depend on to:

Create an exceptional experience.
Clients feel genuinely welcomed, remembered and cared for.

Turn conversations into action.
You confidently help appropriate enquiries book pay and take their next step.

Follow through.
Missed appointments, enquiries, messages and promises don't disappear into a black hole.

Protect the details.
Appointments, payments, notes, processes and client information are handled accurately.

Own your role.
You notice problems, communicate early and take responsibility for helping solve them.

Keep growing.
You actively seek feedback, practise your skills and get better rather than becoming defensive when challenged.

That is what great performance looks like here.

Who We're Looking For
Experience matters with people, but attitude and character matter more.

You are likely to thrive here if you are:

Warm, smart and emotionally intelligent: You genuinely enjoy talking with people from all walks of life and can make them feel comfortable quickly.

A strong communicator: You're confident face-to-face and on the phone, and you can listen, ask good questions, and communicate clearly.

Coachable: You actively want feedback and can change your behaviour when something isn't working.

Organised and detail-focused: You notice the small things, use checklists and don't like leaving loose ends.

Proactive and resourceful: You don't wait to be rescued. You think, ask, solve and act.

Dependable: If you say you'll do something, people know it will get done.

Comfortable with goals: You're motivated by knowing what success looks like and improving your performance.

Calm under pressure: A busy phone, several clients arriving, and a teammate needing help doesn't make you flustered

Interested in health and wellbeing: Previous experience in customer service, hospitality, reception, healthcare, membership businesses, sales, appointment booking or client support would be useful, but isn't essential for the right person.

You should also be comfortable with computers and learning technology, including Google Workspace, CRM software, and patient-management systems. (we’ll train you!)

This Role Probably Isn't For You If…
You're looking for a quiet desk job where you can simply wait for people to approach you.
This is a high-contact, high-care and high-accountability role.
You will be expected to talk to people, pick up the phone, follow up with enquires on the phone, learn proven playbooks, scripts and communication frameworks, receive coaching, use checklists, hit agreed standards and occasionally step outside your normal responsibilities when the team needs you. If that excites you, keep reading

How to Apply
We're deliberately asking for a little more than just clicking “Easy Apply.” We want to understand the person behind the CV.

Please:

1. Send us your CV and a short cover letter explaining why this opportunity interests you.
2. Complete our career-history application.
3. Selected applicants will then be invited to an initial online conversation, followed by our final-stage interview process.

If you are smart, show up with energy, humility a hunger to learn, we’d love to hear from you.
Come and help us create an extraordinary client experience, one person, one family, one conversation and one small detail at a time