Business Systems Analyst

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Shift: Monday - Friday 8:00 AM to 5:00 PM
Company: PREMIER Bankcard

About the Role

The Digital Platform Business Systems Analyst is the bridge between business needs and technical solutions. This role focuses on understanding business processes and translating them into system requirements that IT teams can design and implement. This role plays a key part implementing effective technology solutions to meet business objectives while supporting people, process, and technology transformation – ensuring alignment between organizational capabilities and digital platform strategy. The BSA leverages strong troubleshooting and problem-solving skills to address challenges and serves as a bridge between business operations and technology solutions.

Job Duties and Responsibilities 

Essential duties and responsibilities include the following. Other duties may be assigned.

• Support the organization’s strategic direction and digital platform roadmap by aligning business initiatives with organizational objectives and digital transformation strategies.
• Advance the maturity and optimization of digital capabilities across the organization.
• Collaborate with cross-functional stakeholders through interviews, workshops, and requirements-gathering sessions to understand business needs, challenges, and objectives.
• Elicit, analyze, document, and prioritize functional and technical requirements, translating business needs into detailed, actionable system requirements.
• Develop process flows, business cases, user stories, and supporting documentation.
• Analyze business processes, workflows, and operational challenges to identify inefficiencies, friction/pain points, risks, and improvement opportunities.
• Recommend and support process standardization and optimization solutions based on industry best practices, business knowledge, and technology capabilities.
• Partner with technical teams to define system functionality, features, and solution requirements.
• Participate in solution design reviews and validation activities to ensure proposed solutions meet business objectives and operational needs.
• Build, test, and deploy agile business applications utilizing low-code/no-code platforms to rapidly deliver Minimum Viable Products (MVPs).
• Support implementation activities including configuration, documentation, and user readiness.
• Develop test plans, test cases, and acceptance criteria, and support system, integration, and user acceptance testing (UAT).
• Validate solutions against documented business requirements and quality standards, identifying, documenting, and supporting the resolution of defects and workflow issues.
• Contribute to training materials, operational procedures, and process documentation to improve solution adoption and efficiency.
• Partner with business and technology partners to understand needs and constraints, serving as a liaison between business units and technical teams.
• Provide clear documentation and presentations.
• Use data analysis and organization tools to identify impactful insights and present reports that support recommendations to team members and stakeholders.

Skills and Qualifications

• Analytical thinking: Ability to collect, interpret, and analyze data to identify operational bottlenecks, trends, and opportunities for improvement. 
• Communication: Strong verbal and written communication skills with both non-technical and technical audiences.  Skilled at translating complex technical concepts into business-friendly language.  
• Collaboration: Proven ability to build relationships, work cross-functionally and engage stakeholders at all levels to drive alignment and results. 
• Stakeholder Management – Strong team-oriented approach with focus on partnership and shared success.
• Critical Thinking and Problem Solving: Ability to evaluate situations, challenge assumptions, and develop effective, scalable solutions. 
• Business Acumen: Understanding of operational processes and how technology enables business strategy and transformation initiatives. 
• Platform/Technical Knowledge: Familiarity with platform capabilities and how systems integrate to support business processes.
• Practical experience with Pega Constellation architecture and the Pega Customer Service framework to guide out-of-the-box feature adoption.
• Bachelor’s degree in business administration, IT or related fields preferred, or equivalent work experience.
• 2+ years of experience as a Business Systems Analyst or functional consultant within a Pega environment.
• Pega Certified Business Architect (CBA) preferred; Certified System Architect (CSA) or Certified Senior System Architect (CSSA) is a plus.
• 1 -2 years’ Banking/Financial industry experience preferred.
• Knowledge of BPM methodologies, workflow optimization, and designing process maps, user personas, and low-fidelity UI wireframes.
• Knowledge of the Agile lifecycle, including managing product backlogs, writing detailed user stories with strict acceptance criteria, and leveraging JIRA or Azure DevOps.
• Experience working collaboratively with both business stakeholders and IT teams.
• Experience with low-code/no-code platforms preferred.
• Exposure to business analysis, project delivery, process improvement, or system implementation activities.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.