IT Support Specialist

Description

Who we are looking for...

We are seeking an IT Support Specialist to join our team. This role is pivotal in ensuring smooth IT operations across our company, providing white-glove support to our employees, and contributing to 

the efficiency and security of our IT systems. The ideal candidate will have a solid technical foundation, excellent problem-solving skills, and a strong dedication to providing high-quality 

support.

Key Responsibilities:

• Respond to helpdesk tickets and provide first-level contact and support to ETM employees, addressing hardware, software, printing, networking, and other issues. (Tier 1-2)

• Assist in installing, configuring, and maintaining IT equipment and software, ensuring optimal performance and security.

• Assist with onboarding of new users, including setup and training/orientation.

• Management of IT inventory, including tracking and documentation of software, hardware, printers, and licenses.

• Computer provisioning for new and existing users to align with ETMs lifecycle management practices.

• Work closely with the IT team as needed to contribute to projects that enhance our technological infrastructure.

• Create training documentation and procedures for user-facing systems and best practice IT procedures.

Requirements

• Experience utilizing a helpdesk and RMM is a plus.

• Associate degree in Information Technology, Computer Science, or equivalent experience. Certifications are a plus (A+, Sec+, Net+, etc).

• Proven experience in an IT support role with a strong understanding of computer systems, hardware, software, and networks.

• Excellent troubleshooting skills and the ability to communicate clearly, effectively, and professionally within a team and with non-technical end users.

• Familiarity with Microsoft environments, services (AD, DNS, GPOs, DFS, etc), and management tools. 

• Willingness to learn new skills and technologies.

What you'll need to be successful...

Success in this job relies on your time management skills, prioritization, organization, and positive attitude. In addition, we will be looking for the following qualifications:

• Ability to understand the challenges facing the employees in the field.

• Experience with hardware, networks, operating systems, and storage solutions.

• Deep-seated experience with recent Microsoft desktop and server operating systems.

• Application support experience with Microsoft Office.

• Basic infrastructure technology knowledge such as TCP/UDP, routers/switches, etc.

• Microsoft Windows 10 / 11

• Microsoft Windows Server 2016 / 2019 / 2022

• Web Browsers: Microsoft Edge, Google Chrome, Mozilla Firefox

• VMware

• Cisco Hyperflex

• Cisco Meraki

• Office 365, including Teams, Exchange Online and Sharepoint Online.

• Active Directory, DNS, DHCP, Group Policy, RADIUS

• Cisco Duo MFA

• Veeam Backups

• Microsoft SQL Server

• Deltek Vantagepoint

• Microsoft Visio

• IIS

• Android and Apple IOS Mobile Devices

• VPN

• Video and audio conferencing (Teams/MTR)

• Remote Desktop Protocol (RDP)

• Azure / AWS

• ArcGIS / ESRI

• AutoCAD

• Benley / Microstation

Who we are…Trusted Advisors, Creating Community 

Our firm has assembled a remarkable team encompassing a wide range of experiences and backgrounds. Through collaborative efforts in a supportive environment, we consistently deliver topnotch work of exceptional quality. We prioritize the growth and fulfillment of each team member, providing ample opportunities for professional and personal development.

A key factor in our success is our engagement with high-caliber, 'Class-A' projects and esteemed clients. We approach our work with unwavering passion, recognizing the positive impact we have on 

the communities we serve.

https://www.etminc.com/culture/

What we offer…

We recognize and reward hard work, we offer a competitive salary, full benefits package, and a potential performance-based bonus. More than four decades ago, England-Thims & Miller, Inc. was founded by three visionaries who wanted to take care of their clients with a focus on boutique, customer-centric, best-in-class services. Today, with the help of over 300, we have built a business around taking care of not only said clients but our communities and team members. 

What to do next…

If England-Thims & Miller, Inc. sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! Once you're part of 

our ETM family, we'll continue to invest in you as a valuable asset in our company. 

This job description is representative of typical responsibilities and is not intended to be a complete list of all duties or skills required for the job. It is subject to review and change at any time, with or 

without notice, in accordance with company needs.

ETM is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law