IT Help Desk Technician

OverviewWe are seeking a dedicated and knowledgeable individual to join our team in a crucial support capacity. In this position, you will be the first point of contact for IT-related issues, providing exceptional service to our users and ensuring that their technical needs are met in a timely manner.Key ResponsibilitiesRespond to IT support requests via phone, email, and in-person.Troubleshoot hardware and software issues across a variety of platforms.Install, configure, and maintain computer systems, printers, and other peripherals.Document and track issues using our ticketing system to ensure efficient resolution and follow-up.Provide training and support to users on various software applications and systems.Assist in the setup of new workstations and equipment for employees.Maintain an inventory of IT equipment and supplies.RequirementsProven experience in a help desk or technical support role.Strong understanding of computer systems, mobile devices, and other tech products.Excellent problem-solving skills and the ability to work under pressure.Effective communication skills, both verbal and written.Ability to work independently and as part of a team.Nice to haveRelevant certifications (e.g., CompTIA A+, ITIL).Experience with remote desktop applications and help desk software.Knowledge of networking concepts and protocols.