Japanese Bilingual Account Manager, Property & Casualty - Torrance CA

Job Description

Job Title: Japanese Bilingual Account Manager

Classification: Exempt

Department: Property & Casualty

Location: Torrance, CA/Hybrid/Flexible

Reports to: Senior Vice President

Overview

The Account Manager interfaces with an assigned list of accounts involving the Company's portfolio of products (i.e., property, casualty, automotive, or other types of insurance). This individual is responsible for customer satisfaction, problem resolution and account retention.

Essential Duties & Functions

Other duties may be assigned.

• Relationship management of client.
• Proactive development and execution of client insurance program strategy.
• Knowledge of full portfolio of MSTIS products and services.
• Proficient understanding of compliance, renewal & marketing (RFP), reporting & analytics, and able to perform these functions with little guidance.
• Independently, or in partnership with Client Executives or other colleagues, leads client meetings and presentations.
• Special projects as assigned which may include client presentations, functions, and meetings
• Acts as a liaison between carriers and vendors and communicates accurate details relating to P&C programs,
• Coordinates with Customer Service team and/or Account Representatives, the ordering and issuing binders, certificates, policies, endorsements, and other items. Verifies accuracy,
• Prepares summaries, schedules and proposals, process renewals in coordination with Customer Service team and Account Representatives according to company procedures
• Reviews and verifies policy, audits, calculates premiums, and establish payment method
• program in a timely manner
• Strong knowledge of and relationships with vendors.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Must have business-level fluency in Japanese and English
• Minimum of five or more years of P&C related experience and/or training.
• Must be available for offsite meetings with clients
• P&C active license required

The company is an equal opportunity employer and complies with ADA regulations as applicable.