Program Manager – Academic Operations – CAO/Dean’s Office

85000 Wake Forest University Health Sciences - Academic Deans Office

Full time

Yes

40

N/A

Pay Range

$41.10 - $61.65

Under the direction of the Associate Vice President (AVP) for Academic Operations, the Program Manager for Academic Operations within the CAO/Dean’s Office of the Wake Forest University School of Medicine and Advocate Health Academics, will serve as a key operational partner  to the AVP in supporting the Dean, Vice Deans, and faculty leadership across Wake Forest University School of Medicine and Advocate Health Academics, providing high-level coordination and administrative oversight of academic operational activities. This role is responsible for vetting and triaging requests submitted to the CAO/Dean’s Office, gathering and synthesizing data to inform leadership decision-making, coordinating documentation required for faculty funding and resource requests, and designing scalable administrative workflows that ensure transparency, accountability, and timely tracking of initiatives. The position requires strong analytical, project/program management, and stakeholder engagement skills to support a complex, multi-campus academic enterprise while advancing strategic priorities across education, research, and faculty operations.

EDUCATION/EXPERIENCE:

• Bachelor's degree and 5+ or more years of administrative management or program management experience.  
• Master’s degree in health administration, project management, business administration or related field, preferred.  

LICENSURE, CERTIFICATION and / or REGISTRATION: Not required.
 

ESSENTIAL FUNCTIONS:

• Vets and triages requests submitted to the CAO/Dean’s Office, ensuring alignment with academic priorities, budget parameters, and enterprise strategic goals across Wake Forest University School of Medicine and Advocate Health Academics.
• Collects, synthesizes, and presents data to inform leadership decisions, including financial analyses, faculty support requests, staffing proposals, and operational impact summaries for Dean’s leadership team review.
• Coordinates documentation and approval workflows for faculty funding requests, academic program proposals, recruitment packages, and operational initiatives to ensure completeness, consistency, and audit readiness.
• Develops and maintains administrative tracking systems (dashboards, workflow tools, or databases) that document requests, decisions, timelines, and outcomes across multi-campus academic operations.
• Partners with academic groups in finance, faculty affairs, human resources, research administration, and education leadership to gather required information, resolve operational issues, and ensure requests are supported by accurate data and institutional policies.
• Creates and maintains standard operating procedures (SOPs) and process documentation that standardize administrative practices, improve efficiency, and support transparency across departments.
• Prepares executive-level briefing materials including summaries, dashboards, and decision memos for Dean’s leadership meetings, board discussions, and academic governance committees. Monitors progress on approved initiatives by tracking milestones, budgets, and deliverables, escalating risks or delays and coordinating corrective actions with project sponsors and stakeholders.
• Supports cross-campus academic operations coordination across Winston-Salem, Charlotte Pearl District, and other regional areas, ensuring consistent processes and communication.
• Facilitates stakeholder communication and change management, coordinating meetings, documenting decisions, and ensuring clear follow-through on Dean’s Office initiatives.
• Other duties, as assigned.

SKILLS and QUALIFICATIONS:

• Strong analytical and critical thinking skills;
• Must be a skilled problem solver who can work independently and meet deadlines and work well under pressure:
• Demonstrated ability to learn and apply technical tools to workflows and process large amounts of complex information.
• Customer service orientation and strong collaboration skills;
• Excellent verbal and written communication skills
• Strong project management skills
• Ability to work in a highly matrixed environment

WORK ENVIRONMENT: Clean, comfortable environment

PHYSICAL REQUIREMENTS:
Standing , walking, sitting, hand dexterity, talking, hearing and seeing.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program