Audio Visual Manager

Department: Information Technology (IT)

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Description

Key Responsibilities

• Direct and oversee the planning, setup, live execution, and post-event turnaround for all audio visual, lighting, projection, staging, and conference broadcast systems.
• Establish standard operating procedures (SOPs), service level agreements (SLAs), and quality checklists for event staging, meeting room turns, and daily in-house AV operations.
• Serve as the senior escalation authority for high-stakes technical troubleshooting and complex signal distribution challenges during VIP functions, international conferences, and luxury social galas.
• Conduct routine preventive maintenance audits, system health checks, and lifecycle testing across all fixed and mobile AV installations throughout the property.

• Recruit, train, schedule, mentor, and evaluate AV supervisors, technicians, and contracted rigging/AV crews.
• Drive continuous technical training and cross-skilling programs in digital audio consoles, Dante/AES67 networks, digital video switching/streaming, automated lighting control, and digital signage.
• Maintain seamless synergy with the core IT team, ensuring integrated support for guest connectivity, meeting room network drops, IPTV, and unified communications.
• Commercial Acumen & Event Sales Collaboration
• Partner closely with the Conference & Events Sales, Banqueting, and Food & Beverage teams to translate client visions into technically sound, commercially viable AV production packages.
• Participate in pre-event client briefings, technical site inspections, and menu/concept tastings with VIP organizers, wedding planners, and corporate decision-makers.
• Upsell advanced lighting, sound design, live webcasting, and hybrid meeting solutions to maximize non-room banquet revenue.

• Maintain overall stewardship of capital equipment inventory, lifecycle tracking, asset tagging, and secure storage systems.
• Prepare, forecast, and manage the AV operational budget (OPEX) and capital expenditure proposals (CAPEX) in alignment with the Director of IT.
• Oversee third-party AV sub-contractors, equipment dry-hires, vendor service contracts, and warranty negotiations, ensuring optimal value and delivery standards.
• Administration, Safety & Compliance
• Ensure all rigging, cabling, power distribution, and stage configurations comply strictly with local Qatari civil defense, safety regulations, and Kempinski occupational health and safety standards.
• Track AV revenue performance, client satisfaction indices, incident logs, and equipment downtime metrics to drive operational continuous improvement.

• Evaluate emerging trends in luxury hospitality AV—such as LED wall processing, immersive spatial audio, virtual/hybrid event platforms, and touchless meeting controls—and develop business cases for property upgrades.

• Bachelor’s degree in Audio Visual Technology, Sound Engineering, Information Technology, Media Production, or an equivalent qualification.
• Minimum of 5–7 years of progressive AV production experience, including at least 2–3 years in a managerial or supervisory capacity within a 5-star luxury hotel, convention center, or large-scale event production.
• Solid command of IP networking concepts related to AV-over-IP (AVoIP), multicast routing, VLANs, and streaming protocols.
• Proven leadership capability with a commercial mindset, strong negotiation skills, and high emotional intelligence.
• Flexibility to manage demanding event schedules, including evenings, weekends, and national holidays.