Eligibility Specialist I

The Forsyth County Department of Social Services is seeking motivated, dependable, and customer-service-oriented individuals to join our Medicaid Services team as an Eligibility Specialist I. This position plays an essential role in assisting Medicaid beneficiaries by providing accurate information, coordinating Non-Emergency Medical Transportation (NEMT) services, responding to inquiries, and ensuring individuals receive timely assistance with their Medicaid-related needs.

This is an onsite position, Monday through Friday, during standard county business hours, in an office setting. The role requires extensive daily use of computers, electronic systems, spreadsheets, email systems, and document management tools to support Medicaid eligibility operations and workflow coordination.

• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to interact professionally with individuals from diverse backgrounds.
• Ability to multitask, prioritize assignments, and meet established deadlines.
• Strong attention to detail and accuracy in documentation and data entry.
• Ability to learn and apply Medicaid policies, procedures, and agency guidelines.
• Effective problem-solving skills and sound judgment when addressing customer concerns.
• Ability to navigate multiple computer systems and applications efficiently.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to remain professional, patient, and courteous when assisting individuals experiencing challenging situations.