Incident Commander - Chicago

Surefox North America Inc is a veteran owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced Incident Commander with high integrity and professionalism who can join our team here in the Bay Area. You will be working on uniquely assigned projects under the guidance of the Shift Supervisors and Area Managers for our top Silicon Valley clients. In your day to day role as an Incident Commander, you will be acting as a liaison between Surefox and its clients while providing emergency response. You will perform all duties in accordance with client policies and procedures, and all state & federal regulations.

Other responsibilities include responding to emergency events, medical & non-medical issues, and handling client requests in a timely manner with an emphasis on customer service. Under certain circumstances, an Incident Commander will be expected to initiate preliminary investigations by writing incident reports on all internal client and company issues. To be successful in this position, you must be able to handle the physical demands of the role and the activity required as part of the static or foot patrol responsibilities of the various positions. We are looking for someone who has exceptional observational skills and pays close attention to detail.

As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.

• Conduct patrols, monitor access, deter unauthorized entry, and enforce security measures
• Collaborate with a Security Operations Center by responding to calls for service, reporting suspicious activity, security violations, and assisting with initial responses
• Respond promptly and safely to emergencies, contact first responders as needed, and taking initial action to control & secure a scene
• Proactively investigate and report accidents, incidents, or other suspicious activity
• Verify identification of employees, vendors, or guests and control access using badges or other credentials
• Document security events, observations, and routine activity in detailed Daily Activity Reports or Incident Reports
• Perform light front desk duties to include: greeting visitors, providing directions, verifying access, and creating a positive first impression
• Assist employees and provide a professional, welcoming environment for visitors and clients
• Build rapport with and foster a collaborative environment with workplace & facilities teams, employees, visitors, and clients
• Proactively de-escalate situations and address concerns with courtesy and professionalism
• Work independently and adapt to varying work paces while remaining focused and energetic

If you share our values and are ready to build your next career, we want to hear from you!