Logistic Operations Manager US

About Hilo by Aktiia

High blood pressure is the world's most common disease, causing 18M deaths each year. At Hilo by Aktiia, we're building a world where no lives are lost to its effects — with technology that helps people take control of their health. 

We're a venture-backed scale-up with $96M raised from investors in Europe and the US. Rooted in 18 years of research at the Swiss Center for Electronics and Microtechnology (CSEM), our device is the world's only medically accurate, cuffless, continuous blood pressure monitor for daily use — clinically validated and CE Marked as a Class IIa medical device, now available in 12 countries. In July, we launched in the US. 

We're a remote-first company headquartered in Neuchâtel, Switzerland, united by our passion for impact and innovation. 

Role overview

Every Hilo Band that reaches a customer on time is one more person who can start taking control of their blood pressure. As Logistics Manager you own our day- to- day D2C logistics execution end to end: Webshop and Amazon across the USA and Canada markets. That covers daily fulfilment and outbound logistics, inbound transportation from our factories to regional warehouses, last mile delivery, returns, and the daily relationship with our 3PLs and carriers. Our network has grown to six third party logistics partners worldwide, including our newest partner in the US. Your impact comes from running the operation superbly well every day, resolving issues before customers feel them, and steadily making the flows you own smoother, faster and more cost efficient. You contribute to our wider logistics strategy, while overall network architecture sits with Operations leadership. You work as an individual contributor without direct reports, in close collaboration with Manufacturing, Finance, Sales, Quality and Customer Service, with room to grow as the network scales.

Location: US-based, preferably East Coast, must be authorised to work in the United States, with regular traveling. The role requires minimum half-day working hours to overlap with our European-based team (CET), and travel to team and business events quarterly (or as needed). 

Core responsibilities

End to end D2C logistics operations

• Own end to end D2C logistics for Webshop and Amazon across the USA and Canada.
• Run daily fulfilment and outbound logistics from order processing through final delivery, including last mile, returns and issue resolution.
• Resolve exceptions fast and cleanly so customers never feel the friction behind the scenes.
• Contribute to planning and implementing the overall logistics strategy.

3PL and carrier management

• Manage and scale a multi 3PL network, including ramping up our newly launched US operation.
• Own SLAs, performance reviews and capacity planning across logistics partners.
• Be the daily operational contact for 3PLs and carriers, building relationships based on trust and clear expectations.

Inbound and international transportation

• Own inbound transportation from our factories, for example in China and Vietnam, to regional warehouses.
• Lead inbound carrier selection, route design, rate negotiation and cost to serve optimisation.
• Coordinate freight booking, shipping schedules and handover to logistics partners.
• Manage customs clearance processes and import documentation.

Product integrity and inventory execution

• Ensure product integrity for devices that are sensitive to temperature, humidity and pressure.
• Maintain inventory visibility across warehouses and sales channels.
• Coordinate replenishment to avoid both stockouts and excess inventory.

Reporting and collaboration

• Define and track logistics KPIs such as OTIF, lead time, cost per shipment and return rate, and report them so the business can act on them.
• Drive continuous improvement of the operations you run.
• Collaborate closely with Manufacturing, Finance, Sales, Quality and Customer Service.