Office Assistant

The City of Mountain View is home to over 86,500 residents and prides itself on providing excellent public services and facilities that meet the needs of a caring and diverse community.

We are looking for 2 highly motivated, reliable, and skilled individuals to join the Mountain View team in our service-oriented, collaborative environment and take on the role of Office Assistant. One role will report to the Housing Department (Rent Stabilization Division) and the other will report to the Community Development (Building Division). It will also establish an eligibility list for future vacancies within the City.

If you enjoy a high-paced environment and are looking to make valuable contributions in a key clerical role, these positions are for you! Review our detailed job description here.

Housing Department - Rent Stabilization Division

The Rent Stabilization Division of the Housing Department, is responsible for implementing Mountain View’s local rent stabilization laws: the Community Stabilization and Fair Rent Act (CSFRA) for apartment buildings, and the Mobile Home Rent Stabilization Ordinance (MHRSO) for mobile homes. The office requires both the ability to collaborate with the team and work independently.

Community Development Department - Building Division

The Building Division of the Community Development Department, is responsible for code administration for building and fire services to ensure a safe, accessible, and habitable community. The Division reviews construction-related permits for conformance to adopted California Building and Fire Codes, and supported by local City Codes. The team member would support administrative operations of the Permit Center and inspection services.

What You'll Do

Housing Department- Rent Stabilization Division

• Coordinate and attend community outreach events, workshops, and public meetings
• Draft, distribute, and post outreach material (flyers, brochures, postcards, mailings)
• Respond to public inquiries regarding rent stabilization laws and tenant/landlord related topics: in-person, virtual, phone, and email
• Review and process online document submissions
• Assist with office management (mailing, printing, ordering, maintenance requests)
• General office work: 8:30 am – 5 pm; sit/stand at computer; stock office supplies
• Outreach: Bi-monthly evenings at the Housing Help Center, evening outreach events 1-2 per month; requires walking, outreach table and material setup/take down

Community Development-Building Division

• Assist with a variety of financial-related tasks related to Division operations and services on an ongoing basis.
• Work with Microsoft Excel, Word, and Outlook applications, as well as the Department’s software programs.
• Respond to public inquiries with exceptional customer service, on the telephone, through email and in person in the Community Development – Permit Center.
• Administer Building Division established policies and procedures for operations
• Coordinate across City Departments to refer inquiries to appropriate staff members for more specific information as appropriate.
• Issue, receive, type, and process various applications, permits, and forms related to programmatic area of assignment.
• Type and track correspondence, reports, notices, and mailings frequently requiring independent judgement.
• Maintain a variety of records; collect, check, and tabulate data; prepare routine reports/spreadsheets.
• Maintain and monitor accurate, effective records and files; follow up on due dates; perform other monitoring functions to ensure timely completion of work.

The Essentials:

• One year of clerical experience is desirable.
• Education equivalent to the completion of the 12th grade.

Bonus Points:

• Customer service experience with heavy public contact. 
• Public sector experience.
• Construction, architect or redevelopment, civil background experience.
• Bilingual in one or more non-English language.
• Tech-savvy skills in creating graphics (e.g. Canva, Photoshop) or maintaining website content.
• Associate's or Bachelor’s Degree in business administration, public administration, construction management, or a related field is highly desirable. 

Are We a Match? :

• You are able to juggle various assignments in a fast-paced, dynamic work environment. 
• You are detail-oriented and have strong organizational skills. You are on the lookout for what needs to be done and the best way to do it.
• You are customer service savvy – you strive to help people and take initiative to find the answer in creative ways. 
• You enjoy working collaboratively with other administrative and City staff to ensure smooth Department operations.
• You have patience, strong active listening skills and the ability to adapt/respond to diverse customer needs. 
• You can communicate clearly and concisely, both orally and in writing.
• You are diligent with a positive attitude and willingness to learn.
• You have a gift for organizing and updating files, information and data.
• You are eager to learn new software programs related to city procedures.
• You are able to take initiative and work independently, using good judgment to check in and provide updates or seek additional direction

Submit your application and resume online at governmentjobs.com or to the Human Resources Department; City of Mountain View, 500 Castro Street, Mountain View, CA 94041, (650) 903-6309. Please provide a valid email address on your application. This recruitment will close at 5:00 pm PST on November 13, 2026.

Fine Print. The annual salary range for a Office Assistant is $71,670.82 - $87,102.34, with a 5-step scale. Pay beyond the control point may be awarded for exceptional experience and qualifications upon hire and/or for meritorious performance while serving.  Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Mountain View is an Equal Opportunity Employer (EOE). Prior to hire, candidates are required to successfully complete a pre-employment process, including employment verification, Department of Justice (DOJ) and FBI fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. 

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract, and any provisions contained in this bulletin may be modified or revoked without notice.