Enquiries Call Coordinator

Department: Little Elms Daycare Beckenham

Employment Type: Full Time

Location: Little Elms Beckenham Elm Road

Compensation: £35,000 - £40,000 / year

Description

• Contact new enquiries promptly by telephone. 
• Make daily outbound calls to prospective families and follow up consistently. 
• Build warm and professional relationships with parents and carers. 
• Understand each family’s requirements, including nursery location, child’s age, preferred start date, sessions required and funding eligibility. 
• Answer questions about nursery sessions, fees, funded childcare, settling in arrangements, curriculum and the enrolment process. 
• Identify any concerns preventing a family from proceeding and provide helpful, accurate information. 
• Ensure families feel supported, informed and valued throughout their admissions journey. 

• Monitor outstanding forms and contact families when further information is required. 
• Reschedule missed or cancelled appointments. 
• Keep families updated until their place and start date are confirmed. 
• Support the Admissions Lead with waiting lists and nursery availability. 

• Follow an agreed contact schedule so that no enquiry is missed. 
• Work towards agreed targets for calls, tours, registrations and enrolments. 
• Record reasons why families proceed, delay or decide against booking. 
• Share useful feedback about parent demand, availability and common concerns. 
• Contribute ideas to improve enquiry conversion and the overall parent journey. 

• Maintain accurate and up to date prospect records. 
• Use Microsoft Outlook, Word, Excel and Teams confidently. 
• Follow on leads generated through Meta advertising, website forms, telephone calls and emails. 
• Use nursery software, with training provided where required. 
• Record follow up actions, tour outcomes and next steps where necessary. 
• Handle personal information carefully and follow UK GDPR and confidentiality requirements. 

Personal qualities

• Warm, approachable and genuinely interested in supporting families. 
• Confident and comfortable speaking on the telephone throughout the day. 
• Positive, persuasive and able to communicate the benefits of Little Elms. 
• Patient and understanding when parents have questions or concerns. 
• Persistent with follow ups while remaining professional and respectful. 
• Calm and organised during busy periods. 
• Accurate, dependable and committed to completing agreed actions. 
• Supportive, collaborative and willing to contribute to the wider team.