Junior IT Support Engineer

AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. 

We are looking for a customer-centric Junior IT Support Engineer to join our internal IT Support team. In this role, you will be the frontline champion ensuring that hundreds of AirHelpers around the globe have the hardware, software, and technical assistance they need to keep our business running seamlessly.

This is a role where your problem-solving skills directly affect the productivity and satisfaction of our global team. Whether onboarding new colleagues, troubleshooting hardware and software issues, or optimizing internal tooling, you will play a crucial role in building a reliable, secure, and modern workplace environment.

Salary range: 6000 - 9000 PLN gross/month

This is a hybrid role based in Kraków.

What can you expect from us:

• Opportunity to make an immediate impact: support a tech-first, fast-paced international environment with modern IT tools and cloud architecture.
• Continuous learning & growth: direct mentorship from senior IT professionals, access to certification budgets, and hands-on exposure to enterprise systems (SaaS, identity management, MDM, cloud infrastructure).
• Culture of autonomy and support: a high-trust, collaborative atmosphere where initiative is encouraged and process improvements are always welcome.

What you'll achieve

• First-line Technical Support: Act as the primary point of contact for internal user requests via Jira Service Management and Slack, providing fast, empathetic, and effective troubleshooting.
• User Lifecycle Management: Manage seamless onboarding and offboarding processes, including provisioning laptops, creating system accounts, assigning access rights, and configuring software profiles.
• Hardware & Asset Administration: Maintain accurate asset inventory (MDM, inventory software), handle device lifecycle logistics (shipping, repair, refurbishing), and ensure hardware readiness across offices.
• Office Infrastructure Support: Troubleshoot day-to-day office IT infrastructure issues, including AV systems in meeting rooms, local Wi-Fi/networks, and printer configurations.
• Security & Compliance: Enforce internal cybersecurity policies (MFA, password hygiene, device encryption, zero-trust principles) across all employee devices.
• Documentation & Self-Service: Maintain clear internal IT knowledge base articles (Confluence) and user-facing guides to empower self-service troubleshooting across the organization.