Security Supervisor

Description

VOA is seeking an experienced and dependable Security Supervisor to provide day-to-day leadership and supervision for Security Specialists at VOA. This position plays a key role in maintaining safe, professional, and trauma-informed environments while promoting consistent service delivery, staff accountability, operational readiness, quality documentation, and effective communication. 

 The Security Supervisor directs daily Security operations; coaches and trains staff; manages scheduling and coverage; reviews incidents and documentation; supports recruitment and onboarding; and coordinates with programs, Property Management, and other departments to address safety concerns and Security needs.

Schedule & Availability

The regular schedule for this position is Monday 10:00 a.m.-10:00 p.m. and Tuesday through Friday from 3:00 p.m.–10:00 p.m., with a minimum expectation of 40 hours per week. Because Security operations require consistent staffing and response, the Security Supervisor is responsible for helping coordinate schedules and operational coverage across VOA properties and programs. The position may also require work outside regularly scheduled hours when necessary to address incidents, emergencies, staffing needs, training, or other organizational needs. This position includes coverage and on-call responsibilities and requires flexibility to respond to urgent staffing or operational needs outside the regular schedule when necessary. 

Requirements

Primary Duties & Responsibilities

• Supervise, coach, train, and support Security Specialists in daily operations and professional development.
• Coordinate Security staffing, schedules, training, and coverage across VOA locations and programs.
• Review incident reports and Security documentation for accuracy, professionalism, and compliance with expectations.
• Support incident response, follow-up, administrative fact-finding, and assigned investigations.
• Partner with VOA programs, Property Management, and other departments to address safety concerns and Security needs.
• Support recruitment, onboarding, training, performance management, and development of Security staff.
• Facilitate regular team meetings and identify opportunities to improve Security procedures, communication, training, and service delivery.
• Promote professionalism, accountability, teamwork, respectful communication, and trauma-informed practices.

Required Qualifications

• High school diploma, GED, or equivalent.
• At least 2 years of experience in security, safety, law enforcement, military service, corrections, emergency response, social services, or a related field.
• At least 1 year of experience providing leadership, supervision, training, mentoring, coaching, or team coordination.
• Experience working with individuals experiencing homelessness, behavioral health concerns, substance use disorders, trauma, crisis situations, or other vulnerabilities.
• Experience preparing, reviewing, or maintaining professional reports, incident records, or related documentation.
• Basic computer proficiency, including Microsoft Outlook, Word, Excel, and cloud-based recordkeeping systems.
• Strong communication, judgment, organization, and problem-solving skills.

Licenses & Other Requirements

• Must be at least 21 years old due to the safety-sensitive responsibilities of the position.
• Valid driver's license.
• Personal automobile liability insurance meeting VOA requirements.
• Ability to successfully complete applicable background and driving record checks.
• Ability to maintain required training, certifications, and credentials for the position.

Preferred Qualifications

• Associate degree or higher in Criminal Justice, Public Administration, Emergency Management, Human Services, Security Management, or a related field.
• Experience supervising Security personnel in housing, shelter, social services, healthcare, behavioral health, corrections, or property management.
• Experience conducting incident reviews, investigations, or administrative fact-finding.
• Experience with employee scheduling, timekeeping, payroll administration, or workforce management.
• Experience coordinating Security services across multiple locations.
• Training or certification in crisis intervention, de-escalation, trauma-informed care, emergency preparedness, defensive tactics, or related areas.
• Bilingual or multilingual communication skills.

Work Environment & Physical Requirements

This position works across office, residential housing, shelter, and community-based settings and requires regular travel between VOA locations. The position may involve working indoors and outdoors in varying weather conditions and responding to crisis situations, disruptive behavior, suspected criminal activity, environmental hazards, or emergency incidents. 

Benefits

VOA offers a comprehensive benefits package, including: 

• 8 paid holidays plus up to 5 floating holidays
• 100% employer-paid medical, dental, and vision insurance, approximately $12,000-$15,000 annual value
• Employer-paid life insurance and long-term disability, approximately $1,500-$2,500 annual value
• Generous PTO, including sick leave and vacation
• 403(b) retirement plan
• PSLF-eligible employer
• Ongoing training and professional development
• Free electric vehicle charging at our main location

Ready to make a difference?

If you’re a dependable leader who values safety, teamwork, and serving others with respect and compassion, we encourage you to apply. Join VOA and help create safe, supportive environments for the people and communities we serve.