QA Technician - Operations (Failure Analysis)

Position Overview
QA Technician - Operations
JOB CODE
PHL5066
JOB PROFILE NAME (Title)
QA Technician - Operations
MANAGEMENT LEVEL
9
Staff
DISCIPLINE
REPORTS TO FSLA CLASSIFICATION
Pay Rate Type:
Salary

The Quality Technician executes the qualification test plan of parts and product to ensure its conformance and comparability to OEM. He/she performs the needed root cause identification through methodical failure analysis approach to eliminate quality excursion from incoming, in-process or external product non-conformities. This role executes both parts and product reliability test procedures.

Essential Job Skills/Duties
• Executes parts qualification and assessment procedure, process, and system requirements.

• Performs failure analysis procedure and generates report within the required turn-around time.

• Performs reliability testing, measurement and diagnostic utilizing applicable diagnostics and measurement tools and equipment.

• Generates failure analysis, parts qualification and reliability and assessment reports.

• Presents the result of failure analysis and other diagnostic results within the department in support of the cross functional team in generating containment, corrective, preventive and sustainable action plan for yield and quality improvement.

• Participates in the development of product specifications, characterizations, acceptance criteria and disposition from handling of non-conformances process and new business programs.

• Maintains parts qualification database reports and lessons learning.

• Monitors the inventory of calibration and maintenance of laboratory equipment, tools, and jigs.

• Supports the Quality Engineer on the development of metrology, methodology, test plan, innovations, and failure analysis.

• Participates in the cross functional committee meetings/collaboration together with the Quality Engineer

• Initiate and /or supports projects and bright ideas which drives continuous improvement.

• Executes, contributes to, and participates in 5S activities within assigned station/area

• Adheres to Asurion Handbook and the Rules of Corrective Discipline
• Perform other duties as maybe assigned by immediate superior.

Required Technical Skills
• Continuous Improvement
• Quality Manufacturing
• Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE)
• Mobile Testing, Repair and Troubleshooting
• Manufacturing Diagnostic
• Mobile Communications Technology
• Quality Standards and Quality Systems
• System for Handling of Non-conforming
• Technical Writing, Presentation and Communication Skills

Required Soft/Leadership Skills
• Strong attention to detail and accuracy.
• Clear, concise written communication.
• Collaborative approach with operations.
• Time management in fast-paced environments.
• Objective decision-making under pressure.

Required Education & Experience
• Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience

Preferred Education & Experience
• Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up.
• Lean or Six Sigma exposure.

Supervisory Responsibilities
• No direct reports; may train peers.