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통합시설관리 Facilities Manager (Account Lead) 차부장급 (서울)

[주요 업무 내용]

시설 운영

• 두 개 지역(사이트)의 매니저로서 하드 서비스, 소프트 서비스 및 이벤트 관리를 포함한 전체 FM 운영을 관리
• 분기별로 고객에게 제공하는 Annual Business Review 담당자
• 사이트의 종합적인 에너지 관리 프로그램 구축 지원
• 업무 방식의 단순화 및 정확성, 시스템의 신뢰성을 보장하기 위해 건물 절차 및 성과 지표를 모니터링 및 지원
• 유지보수, 수리 및 교체 비용을 최소화하고 설비 고장 위험을 줄이기 위해 예방 및 계획 유지보수 프로그램(PPM)을 모니터링. 미처리 Work Order에 대해 Nerve Centre와 협의
• 서비스 수준 유지를 위해 팀이 고객과의 Operations 절차와 긴밀히 협력하도록 보장
• 품질 보증을 위한 모든 내부 관리 시스템을 구현, 준수 및 감사

리더십 / 인력 관리

• 팀 내 팀워크, 협업 및 성과 우수성을 지원하는 환경을 적극적으로 조성
• 리더십의 근무 지시를 준수

조달 및 벤더 관리

• 지정된 CLIENT 사이트의 벤더 조달 및 관리 관행을 평가하고, 재협상 및 입찰(입찰 문서, 입찰 평가, 계약 준비 포함)이 합의된 고객 조달 가이드라인에 따라 이루어지도록 지원
• 모든 벤더가 계약의 모든 측면을 준수하도록 계약자 관리 프로그램을 조정 및 모니터링
• Contract Management Database를 항상 최신 상태로 유지

리스크 관리

• 산업 안전보건, 화재 안전 및 필수 서비스, 환경을 포함한 주요 부동산 리스크를 식별하는 부동산 리스크 관리 프로그램의 구현 및 관리 지원
• 지역 내 중요 운영 및 사이트 식별
• 직원 및 타인의 건강과 안전을 보호하고, Client Microsystems 및 JLL의 명성을 보호하기 위한 가이드라인 및 전략의 구현 및 모니터링 지원
• 재해 복구 및 비즈니스 연속성 계획의 구현 및 모니터링 지원
• 정해진 에스컬레이션 절차 및 사고 보고 절차 준수

수익성 / 절감 이니셔티브

• Senior Jones Lang LaSalle Account Leadership 팀을 지원하여 운영 절감을 도출하고 프로세스 및 관행 개선을 위한 이니셔티브 창출

고객 서비스 / 클라이언트 관계

• 우수한 고객 서비스 제공
• 고객 세션에서의 피드백을 기록하고 최종 사용자가 만족할 수 있도록 조치
• 서비스 수준이 유지되도록 CLIENT의 기대치를 선제적으로 관리

보고

• 필요 시 예산 수립 과정 지원
• CLIENT에 대한 QBR(Quarterly Business Review) 보고서 작성에 필요한 자료 제공
• 필수 KPI의 모니터링 및 달성에 적극적으로 참여

[자격 요건]

• 공학/시설관리 분야의 대학 학위 또는 관련 전문 자격
• 시설 운영 및 직원 경험(Employee Experience) 분야 5년 이상의 실무 경력
• 강한 고객 중심의 대인관계 능력
• 성과 기반 서비스 계약 및 소프트/기술 벤더 관리에 대한 기술적 이해 및 경험
• 현지 산업 안전보건 요건에 대한 지식
• 예산 범위 내에서 업무를 수행하는 능력
• 주도적인 자세(Initiative) 입증
• 우수한 구두 및 서면 커뮤니케이션 능력
  
  
  

Facilities Manager _ Account Lead Position

 

[About the role]
To provide comprehensive facility, contract and procurement management with a focus on continuous improvement. To achieve financial and other KPIs established by the Client, the Regional Operations Director and Senior Facilities Manager. Delivery of services in accordance with the CLIENT Management Agreement.
 
[What this job involves]

Facilities Operations

• Representative of two locations site manager to manage entire FM operation include hard service, soft service and event management.
• Owner of presenting Annual Business Review to client quarterly to client.
• Onwer of JCAP assessment to update all the required documents every year and complete on time.
• Assist in the implementation a comprehensive energy management program for your site(s)
• Assist and monitor building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Monitor the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. Liase with the Nerve Centre on any outstanding Work Orders.
• Ensure that the team liaises closely with the aligned Operations procedures with client to ensure service standards are maintained
• Recommend continuous quality improvement practices across your site, ensuring initiatives are shared across all sites
• Ensure consistency of regional policies & procedures with constant updating of Delphi+. As required
• Implement, comply with and audit all internal management systems, for quality assurance
• Assist the Management Team with the coordination of Churn and other relocations  activities   

Leadership / Staff Management

• Actively support an environment that supports teamwork, co-operation & performance excellence within the Real Estate team
• Obey the temporary working arrangement from the leadership.

Procurement and Vendor Management

• Assist in the evaluating the vendor procurement and management practices of your designated  CLIENT site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
• Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
• Ensure the Contract Management Database is up to date at all the times

Risk Management

• Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
• Ensure critical operations and sites are identified across the region.
• Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client Microsystems and JLL reputation.
• Support the implementation and monitoring of disaster recovery and business continuity plans
• Follow established escalation procedures and incident reporting procedures 

Profitability/ Savings Initiatives

• Assist the Senior Jones Lang LaSalle Account Leadership team with generating operational savings and creating initiatives to improve processes and practices

Customer Service / Client Relationships

• Provide superior customer service
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Pro-actively manage CLIENT expectations ensuring that the service levels are maintained .

Reporting

• Assist in the budgeting process as required
• Provide input as required into the QBR (Quaterly Business Review) Report to CLIENT
• Active involvement in the monitoring and achieving the required Key Performance Indicators

[Job Requirements]

• A university degree or professional qualification in engineering/facilities management;
• Over 5 years practical experience in facilities operations and employee experience
• Interpersonal skills with a strong client focus.
• Technical comprehension and experience with performance based service contracts and vendor management both soft and technical
• Knowledge of local occupational safety requirements
• Ability to work within a budget
• Demonstrated initiative 
• Strong written and oral communication skills.
• Ability to solve problems

Location:

On-site –Seoul, Korea, Republic of

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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