Assistant Manager-Network Operations Centre (NOC) Engineer - RAN - BangaloreVOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Network Operations Centre (NOC) Engineer - RAN to support the first line of network operations and service assurance activities within a 24x7 operational environment. This role is responsible for monitoring network performance, managing incidents, analysing faults, coordinating restoration activities, and ensuring service availability across radio access and transmission networks. The successful candidate will work closely with internal teams, field engineers, suppliers, and stakeholders to ensure timely incident resolution and achievement of agreed service levels.

## What you’ll do

•Monitor and correlate network alarms and events across GSM, UMTS, LTE and associated network platforms.

•Detect, register, track, troubleshoot and resolve incidents in line with defined SLAs and operational procedures.

•Perform fault analysis, diagnosis and remote restoration activities, escalating incidents where required.

•Coordinate with technical teams, suppliers and field engineers to support network recovery and service restoration.

•Ensure correct incident categorisation, prioritisation, dispatching and escalation.

•Support shift operations by executing defined operational routines and maintaining service continuity.

•Contribute to proactive monitoring activities to identify and mitigate potential network issues before customer impact.

•Produce accurate shift reports highlighting critical incidents, risks and service impacts.

•Support major incident management activities and provide timely communications to stakeholders.

•Assist in the execution of operational and maintenance activities for network infrastructure.

•Provide out-of-hours standby and call-out support where necessary.

•Promote continuous improvement, process optimisation and operational excellence within the NOC environment.

•Contribute to automation initiatives through scripting or programming where applicable.

•Maintain compliance with incident management processes aligned to ITIL best practices.

•Support the achievement of team KPIs relating to monitoring, incident handling, escalation and service restoration.

## Who you are

• Bachelor’s or Master’s degree in Telecommunications, Electronics, Information Technology or a related discipline, or equivalent professional experience.
• 5-7 years of experience in telecommunications operations, network monitoring or network support environments.
• Strong knowledge of GSM, UMTS and LTE technologies.
• Good understanding of Radio Base Stations (RBS), BSC, RNC, site infrastructure and transmission technologies including PDH, SDH, Metro Ethernet and IP networks.
• Experience working within an ITIL Incident Management framework.
• Ability to analyse complex technical issues and coordinate effective resolution activities.
• Strong communication skills with the ability to explain technical information to both technical and non-technical audiences.
• Experience working in a shift-based, 24x7 operational environment.
• Ability to remain effective under pressure and during major service incidents.
• Strong stakeholder management, collaboration and coordination skills.
• Exposure to network automation and scripting/programming concepts is desirable.
• Good written and verbal communication skills in English.
• Demonstrated ability to work effectively within multidisciplinary teams and achieve operational objectives.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to work within a global telecommunications environment supporting critical network operations.
• Exposure to advanced radio access, transmission and IP networking technologies.
• Experience collaborating with global operational teams, technology partners and suppliers.
• Involvement in major incident management and service assurance activities.
• Opportunity to contribute to automation, operational efficiency and continuous improvement initiatives.
• A dynamic environment that encourages learning, knowledge sharing and professional development.
• Access to diverse technical challenges across multiple network domains.

## What skills you will learn

• Advanced network monitoring and service assurance practices.
• End-to-end incident and problem management methodologies aligned to ITIL.
• Major incident coordination and stakeholder communication.
• Troubleshooting and fault isolation across RAN, transmission and IP network technologies.
• Network operations leadership within a 24x7 service environment.
• Escalation management and service restoration techniques.
• Automation and scripting applications within network operations.
• Performance management through KPI and SLA-driven operational frameworks.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/

You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2