Front Office Coordinator

Description

GENERAL SUMMARY OF DUTIES:

Coordinates operations and activities of the office as assigned.

ESSENTIAL FUNCTIONS:

• Oversees daily office operations and delegates to staff based on business needs.
• Developing guidelines for work prioritization including but not limited to:

1. Appointment Scheduling
2. Patient Flow
3. Charge Entry
4. Cash Control
5. Reconciliation
6. Staffing/Staff management

• Ensures positive customer service atmosphere.
• Investigates and communicates patient complaints to Office Manager and/or Physician.
• Read and become familiar with all PHC policies and procedures to include the Operations manual, Compliance manual.
• Know the location of the OSHA Policy and Procedure Manual, Employee Manual, Operations Manual and Managed Care Manual; Offer recommendations on updating and adding new policies and procedures.
• Maintains knowledge of action to take regarding employee exposures/incidents.
• Facilitates communications between the office manager and/or other offices.
• Coordinates communication with Business Services.
• Communicates to staff and patients about operational procedures to include appointments.
• Performs reception or other duties as necessary.
• Maintains strictest confidentiality.
• Performs such other work-related work as assigned.

Requirements

EDUCATION:

High school diploma or GED, Associates Degree preferred

EXPERIENCE:

Minimum of 2 years of front office operation experience preferred.

Proficiency with PHC systems and workflows strongly preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Proficiency with PHC Systems and workflows strongly preferred.
• Knowledge of organization policies, procedures.
• Knowledge of computer system and applications.
• Skill in gathering, analyzing and interpreting information.
• Skill in written and verbal communications.
• Ability to exercise initiative, problem solving and decision-making.
• Ability to apply policies and principles to solve every day problems and deal with a variety of situations.
• Ability to work effectively with patients, staff, co-workers and the public.
• Ability to identify problems and recommend solutions.
• Ability to establish priorities and coordinate work activities