Front Desk Agent - Seasonal - Cedar Creek Lodge

Overview

 

Live. Work. Explore. as a part of our Front Desk team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park!

Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

 

We’re hiring Seasonal Front Desk Agents to Live. Work. Explore. in the gateway to Glacier National Park!

 

Job Summary:Maintaining positive guest relations and ensuring a smooth check-in and check-out process. Responsibilities include registering guests, managing reservations, handling payments, and addressing guest inquiries and complaints. Additionally, the agent must possess comprehensive knowledge of park facilities and activities, adhere to cash handling and PCI compliance guidelines, and assist with retail sales and group tour operations. Overall, the position emphasizes exceptional customer service and efficient front office management.

 

The Details:Position Type: SeasonalSeason Dates: April 27 through October 13, 2027Pay: $17.80/hrSchedule: Typical schedule is 30-40 hours, 5 days per week (may include weekends, evenings, and holidays)Housing: Employee housing is not available

 

Life in Columbia Falls

• Free Glacier National Park pass
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Benefits:

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

Responsibilities

Guest Relations and Service:

• Maintain positive guest relations at all times
• Answer questions and provide accurate information about area facilities, activities, and attractions
• Handle guest problems and complaints, resolving issues to guest satisfaction
• Educate guests on company environmental policies

Reservations and Check-In/Out:

• Register guests, assign rooms, and issue keys securely
• Make, confirm, and cancel reservations
• Handle all aspects of group tour arrivals and check-ins
• Prepare guest folios and statements for checkout
• Process payments and balance receipts/transactions at end of shift

Communication and Information Management:

• Answer phones promptly using proper etiquette
• Take accurate messages and relay information
• Coordinate wake-up calls and handle guest mail
• Operate PBX switchboard for calls
• Maintain up-to-date guest room lists

Financial Responsibilities:

• Follow cash handling procedures and secure bank
• Post charges to guest accounts
• Reconcile transactions and verify daily drop amounts
• Understand and follow PCI compliance guidelines

Other Duties:

• Assist with retail sales where applicable
• Handle lost and found items according to procedures
• Follow emergency and safety protocols
• Maintain clean and organized workspace
• Assist other departments as needed

Qualifications

• Strong communication and people skills. Must be able to speak, read, write and understand English.
• General computer skills and knowledge of common office machines, i.e., computers, typewriters, calculators, cash registers, etc. required.
• Knowledge of Property Management System (PMS) Opera preferred.
• Basic Sales and Accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
• Must be able to handle guest concerns in a tactful and caring manner.
• Must be team-oriented.
• Must possess neat and pleasant grooming habits.
• Must be knowledgeable of Glacier National Park’s history and points of interest.
• Must have good organizational skills.

Physical Requirements include:

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift, up to 8 hours.
• Working with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.