IT Operations Lead

Geoprobe® designs and manufactures drilling machines and tooling used by companies worldwide. Behind the scenes, our software team builds the systems that run the business. We're seeking a Software Developer to create custom solutions within our Epicor ERP system and to design and build software used both inside the company and by our customers.

This is a working lead role. You'll work directly with the IT team, own the ticket process, manage IT projects, and serve as a point of contact for IT operations, while staying hands-on with Epicor support and everyday IT issues. It's a great fit for someone who works well with people, stays calm under pressure, and brings a positive attitude to helping others. The position is on-site in Salina as part of a small, collaborative team.

Interested in applying? Save time, apply directly at geoprobe.com/join-our-team

Responsibilities

1. Lead IT operations day to day, working directly with the IT team and making operational decisions, including urgent requests from department heads and deciding what can wait

• Own the ticket process, receiving, prioritizing, and assigning IT tickets, resolving many directly and routing others to the appropriate team member
• Manage IT projects and delegate work across the IT team, including programming and security work, handling planning, logistics, and timelines through completion
• Manage the working relationship with Epicor, overseeing EpicCare support cases and coordinating issues, updates, and customizations with Epicor and our implementation partner
• Serve as a point of contact for IT operations, meeting with other departments to understand their needs and turning them into clear requests for the IT team
• Provide the IT Manager with a weekly summary of tasks completed, ticket trends, spending, and operational issues, escalating only what needs a decision
• Help the Systems Administrator with IT administration, including purchasing, invoices, vendor contracts, licenses, and asset tracking
• Run regular IT team meetings, keeping the team aligned on priorities and progress
• Maintain and add to our IT knowledge base, including quick-reference guides and how-to articles
• Help integrate AI into the IT team's daily work and keep up to date on new AI tools and practices
• Other duties as assigned

You might be a good fit if you…

• Are organized and enjoy bringing order to a busy environment
• Like leading a team while staying hands-on yourself
• Are excited about using AI
• Stay calm under pressure and make sound decisions quickly
• Are great with people, and help others with patience and a positive attitude
• Enjoy collaboration and a team-oriented environment