- Location
- Kassandreia, Central Macedonia, Greece · published
- Type
- Full-time
- Department
- Operations
- Source
- Workable
Description
A place to begin. A place to belong.
Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Front Office Agent at Domes Noruz Kassandra. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
Domes Noruz Kassandra is an adults-focused, luxury beachfront resort located in Hanioti, Halkidiki, Greece, combining contemporary design with the relaxed atmosphere of the Aegean. Part of the Domes Resorts collection, it stands out for its vibrant lifestyle concept, sophisticated hospitality, exceptional dining experiences and unique blend of relaxation, entertainment and authentic Greek charm.
About the role
As Front Office Agent at Domes Noruz Kassandra, you will play a key role in delivering excellent guest service and keeping reception running smoothly every day. You will welcome guests, manage check in and check out, answer guest questions and make sure every guest enjoys a pleasant and memorable stay.
What you will do
Guest service
- Welcome guests warmly on arrival and departure.
- Carry out check in and check out efficiently.
- Share information and answer questions about hotel services, facilities and amenities.
- Handle guest requests and concerns professionally and promptly, escalating when needed.
Reservations, room allocation and upselling
- Process reservations, cancellations and changes.
- Allocate rooms based on guest preferences and availability, following your supervisor's guidelines.
- Upsell room upgrades and additional services to grow revenue.
- Promote hotel facilities such as restaurants, bars and the spa.
Payments and cash handling
- Manage billing, including payment collection, room charges and invoices.
- Keep accurate records of all transactions.
Communication and coordination
- Answer calls and emails professionally.
- Work with other departments, such as housekeeping and food and beverage, for seamless guest service.
- Keep up to date with hotel services, the local area and events so you can give guests accurate information.
Administration
- Keep the front desk clean and organised.
- Keep guest records up to date in Opera.
- Prepare daily reports on occupancy, arrivals, departures and other key figures.
Guest satisfaction
- Act on guest feedback to keep satisfaction high.
- Gather feedback through guest interactions and share ideas for service improvements.