SO-AVP, Relationship Manager, PFS

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Job Summary: Relationship Managers are responsible for developing and managing customer relationships within the bank to provide customers with optimal service quality in accordance with the agreed Service Level Agreement.   They also act as single point of contact for all matters relating to customers’ accounts and needs, providing financial solutions based on individual requirements.

Key Responsibilities: 
• Develop and maintain long-term relationship with customers by understanding their businesses/financial situation and offering appropriate financial solutions to meet their changing needs;
• Provide excellent customer service at every interaction through proactive, timely and accurate responses to enquiries and requests;
• Ensure compliance with all relevant policies and procedures, including Anti Money Laundering /Counter Terrorist Financing and Customer Due Diligence;
• Promote and cross sell all banking products and services to customers to increase wallet share and enhance profitability;
• Identify opportunities to improve processes and contribute towards positive change initiatives within the department;
• Participate in ad hoc projects as assigned by superior.

Qualifications: 
• Minimum degree in any field from a reputable university or college;
• Minimum 2 years of working experience in a customer facing role;
• Good command of English language and other major languages spoken in Malaysia where necessary;
• Proficient in MS Office applications especially Excel and PowerPoint;
• Excellent communication skills, both written and verbal;
• Able to work under pressure and tight deadlines;
• Self motivated, goal oriented and able to work independently.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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