- Location
- New York, New York, United States · published · Jersey City, New Jersey, United States
- Department
- Retail
- Seniority
- Manager
- Source
- Workable
Description
Position: Store Manager
Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.
Salary: $60,000–$65,000 + performance-based bonuses
Key Responsibilities:
P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.
This is a full-time, exempt leadership role. The Store Manager is accountable for overall store performance and outcomes, rather than a fixed number of working hours.
The role requires schedule flexibility and may involve extended working hours based on operational needs, including peak business periods, inventory counts, launches, and incident resolution. In practice, this role typically requires a time commitment of approximately 45–50 hours per week, depending on business demands