Tech Lead - Enterprise Application Salesforce N 4C

Tech Lead, Salesforce

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Tech Lead - Salesforce Field Service Lightning Developer

A Salesforce FSL Developer is responsible for designing, developing, and maintaining Field Service Lightning solutions within the Salesforce ecosystem. This includes custom components, integrations, and performance optimization

 

Responsibilities:

·       Design, develop, test, and deploy custom solutions within Salesforce Field Service (FSL), including custom Lightning Web Components (LWC), Apex classes, triggers, workflows, process builder flows, and integrations.

·       Configure and customize FSL features such as scheduling, dispatching, optimization, mobile workflows, and work orders.

·       Develop and maintain integrations between FSL and other systems, using APIs and middleware.

·       Collaborate with business stakeholders to gather requirements, analyze business processes, and translate them into technical specifications.  

·       Participate in code reviews and ensure adherence to coding best practices and standards.

·       Troubleshoot and resolve technical issues related to FSL implementations.  

·       Stay up-to-date with the latest Salesforce releases, features, and best practices, particularly in the FSL domain.

·       Provide technical guidance and mentorship to junior developers.

·       Contribute to the development and maintenance of technical documentation.

·       Participate in Agile/Scrum development processes.

 

Qualifications we seek in you!

Minimum Qualification:

 

·       B.E or B.Tech or MCA

·       Relevant experience in Salesforce development, with a strong focus on Field Service.

·       Extensive experience with Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce development tools.

·       Deep understanding of Salesforce FSL architecture, data model, and functionality.

·       Experience with FSL mobile app customization and offline capabilities.

·       Proficiency in REST and SOAP APIs, and experience with integrating Salesforce with external systems.

·       Strong understanding of object-oriented programming principles and design patterns.

·       Experience with Agile/Scrum methodologies.

·       Excellent problem-solving and analytical skills.  

·       Strong communication and collaboration skills.

·       Salesforce certifications (e.g., Platform Developer I/II, Field Service Lightning Consultant) are highly desirable.  

 

Preferred Skills:

·       Experience with other Salesforce clouds (e.g., Sales Cloud, Service Cloud).

·       Experience with CI/CD and DevOps practices.

·       Experience with testing frameworks (e.g., Apex Unit Tests, Jest).

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Salesforce Administrator - Czechitas

Required Skills

After Sales Service, Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Office 365 Deployment, People Leadership, Personal Effectiveness, Risk Management, Salesforce (Software), Storytelling, Vendor Management, VMware AirWatch, Workday

Language

English (Required)

Language Proficiency -

English (OVERALL - Proficient - C2)

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application - Salesforce Technical

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.