Youth & Family Services Coordinator

Description

JOB DESCRIPTION

Job Title: Youth & Family Services Coord.

Status: Part-time hourly (24 hours/week)

Location: Missoula Family YMCA

Y Grade 6: Wage: $18.49/hour

Reports to: Assoc. Dir. of Youth Dev.

Probation: Subject to a 12-month introductory (probationary) period

Schedule:

Sunday: 9:30 a.m. – 5:30 p.m. (8 hours)

Monday: 3:30 p.m. – 7:30 p.m. (4 hours)

Tuesday: OFF

Wednesday: OFF

Thursday: OFF

Friday: 3:30 p.m. – 7:30 p.m. (4 hours)

Saturday: 8:00 a.m. – 4:00 p.m. (8 hours)

POSITION SUMMARY: 

The Youth & Family Services Coordinator assists in the day-to-day operation of YMCA programs, and maintains consistent manager presence in the YMCA facility during weekend hours. The Youth & Family Services Coordinator is responsible for managing Birthday Parties, operating select Youth Club Programs, supporting Family Fun Time, and serving as the Manager on Duty - supporting YMCA staff during weekend shifts. Across all programs, the Youth & Family Services Coordinator must maintain the YMCA’s high standards for best practices. This position is very visible with direct impact on the reputation of the Missoula Family YMCA. Must be able to thrive in an environment with the unique challenges of a non-profit community service organization. Works with little supervision.

ESSENTIAL FUNCTIONS:

• Adhere to the mission of the YMCA at all times and implement the Y Core Values of caring, honesty, respect and responsibility.
• Ensure quality & safety are always at the forefront of all youth & family programs. Lead by example and hold staff accountable to maintain YMCA quality and safety standards.
• Provide exemplary member service to YMCA members & program participants' families: assist with registration, billing, schedule changes, and questions; positively interact with members and program participants.
• Manage Birthday Parties. Responsibilities include: streamlined communication between renting parties, Welcome Center, and frontline YMCA staff; organizing equipment and rental spaces; providing rental schedule to frontline staff; and working alongside frontline staff as needed.
• Oversee weekend Family Fun Time. Responsibilities include: setting up bounce houses and gymnastics mats; staging the gym to be inviting and exciting; posting signage; welcoming families into the space; interrupting and redirecting inappropriate behaviors; putting away equipment; and maintaining equipment and closet space.
• Assist with planning and implementation of Youth Club Programming. Responsibilities include: organizing supplies & equipment; creating club rosters, shopping for club supplies; working alongside frontline staff in club; leading specialized club programs; behavioral interventions; transporting participants in YMCA vehicles; and communicating with participant families.
• During evenings and weekends, serve as the YMCA’s Manager on Duty (M.O.D.). Responsibilities include: supporting frontline staff; moving throughout the building to make your presence known to staff and members; interrupting and redirecting any inappropriate behaviors (particularly amongst youth members); responding to emergency situations; calling offsite directors for additional support as needed.
• Assist with the implementation of other YMCA youth programs including but not limited to: Active 6, Rock Climbing, Summer Camps, and Youth Sports.
• Assist with the operation of the YMCA’s EGym, monitoring the space, onboarding new members, and supporting frontline staff.
• Participate in larger YMCA organization planning, work, and meetings. Support the organization through participation in fundraising & special events (Annual Support Campaign, Riverbank Run, etc.), by championing the organization in the community, and through effective communication with all YMCA departments and staff.
• Attend quarterly “State of the Y” management team meeting.
• Operate YMCA vehicles safely, following all relevant laws, policies, and procedures.
• Clean and maintain office spaces, closets, buses and surrounding areas.
• Complete required child sexual abuse prevention training, comply with legal and ethical obligation as a mandatory reporter of suspected child abuse and cooperate fully with any investigation of such abuse
• Perform other duties as assigned

Requirements

QUALIFICATIONS:

Education/Certification:

• Required - High school diploma or equivalent
• Required - CPR & First Aid Certification – can be obtained at the YMCA
• Required - Valid driver's license with insurable driver’s

Experience:

• Required - Experience working with children
• Required - Experience working in customer service

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Work effectively in a group as a team member
• Interpret and enforce all safety and health regulations
• Ability to respond to emergency situations
• Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life
• Flexibility and a willingness to work enthusiastically with constantly changing priorities
• Demonstrated interpersonal and communication skills, including the ability to create and maintain positive relationships and work with a diverse group of individuals
• Ability to exercise sound judgment and handle conflicts in a professional manner
• Must be able to meet minimum requirements and perform functions of the position, with or without reasonable accommodation
• Must be able to communicate clearly to all children, parents, members and personnel
• Ability to attend all trainings and meetings as required, even if scheduled outside normal working or regular scheduled hours
• Present a clean, well-groomed appearance
• Ability to walk, stand, and sit (including on the floor) for long periods of time
• Exposure to communicable diseases and bodily fluids
• Ability to lift, carry, and move supplies and equipment weighing upwards of 100 pounds
• Frequently requires bending, leaning, kneeling, lifting and walking

YMCA LEADERSHIP COMPETENCIES:

Community: Demonstrates a desire to serve others and fulfill community needs

Relationships: Builds rapport and relates well to others

Decision Making: Makes sound judgments and transfers learning from situation to situation

This job description is not to be used as the only reference for the position. It is to be used as a base guideline for defining ones role. Position requirements and responsibilities are constantly evolving and changing. Performance reviews and regular discussions will outline further expectations and goals of the position. My signature indicates that I have received a copy of this job description, understand what the YMCA’s requirements and positions expectations, and meet the QUALIFICATIONS, PHYSICAL REQUIREMENTS and REQUIRED KNOWLEDGE, SKILLS AND ABILITIES LISTED.