PC Network Support Technician 2

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: None

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

 

The Northrop Grumman Classified Solutions team is seeking a PC Network Support Technician 2 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Saint Augustine, FL location.

 

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

 

 

The responsibilities of this role include, but are not limited to, the following:

 

• Provide onsite technical support for desktop computers, monitors, keyboards, mice, printers, scanners, and other end-user peripherals.
• Assist users with general IT-related questions and perform first-level troubleshooting for hardware, software, login, and connectivity issues.
• Set up, configure, deploy, relocate, and maintain end-user devices and related equipment.
• Support shared workstations and other technology used in manufacturing and production-support areas.
• Install, update, test, and validate approved operating systems, standard software, and site-supported applications.
• Document incidents, recurring issues, equipment activity, and service actions in accordance with established support processes.
• Track hardware inventory, equipment assignments, and device condition to support asset accountability and operational readiness.
• Maintain a clean, organized, and safe work area while handling cables, devices, and peripheral equipment.
• Coordinate with site support personnel, supervisors, and other support teams to resolve technical issues in an efficient and professional manner.
• Lift and carry equipment weighing up to 30 pounds.
• Bend, kneel, crouch, and work under desks or around equipment as needed.
• Move between office and operational areas and remain physically present onsite throughout the scheduled shift.

 

Basic Qualifications:

 

• High School diploma (or equivalent) and 2 years of relevant experience; OR an Associate’s degree and 0 years of relevant experience is required
• Ability to obtain and maintain a US Government Secret level clearance as a condition of continued employment
• Working knowledge of Windows operating systems, Microsoft 365 applications, and basic desktop and network troubleshooting.
• Experience diagnosing and resolving common hardware, software, peripheral, and connectivity issues in a timely manner.
• Customer service and communication experience with the ability to support users professionally in person.
• Experience managing multiple support requests and adapting to changing priorities in a fast-paced onsite environment.
• Work experience in both office and manufacturing-support environments.

  

Preferred Qualifications:

 

• Prior experience in desktop support, technical support, IT customer service, or manufacturing-support environments.
• Familiarity with supporting shared-use systems, printers, scanners, and other common endpoint peripherals.

• Demonstrated interest in developing a career in enterprise IT support.

 

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

 

Primary Level Salary Range: $44,400.00 - $74,000.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.