Hospitality Concierge

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck (Pay on Demand).
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Hospitality Concierge oversees key resident-facing areas at a senior independent living community, including reception, transportation, dining delivery services, and housekeeping. Working with the Business Office Director, they manage daily guest service operations, including a welcoming environment for residents and families. Responsibilities include maintaining service quality in reception and customer service, and ensuring cleanliness throughout the community. The role also emphasizes fostering positive relationships with residents, families, and staff while ensuring compliance with safety regulations for a secure living and working environment.

KEY RESPONSIBILITIES

• Serve as the main point of contact for the residents and the lobby concierge.
•  Deliver dailies, monthly calendars, packages, and dining orders to residents' suites.
•  Assist residents with technology support.
•  Break front desk operations and answer phones as needed.
•  Invite and assist residents to program activities and events.
•  Welcome new move-ins and support Welcome Week by providing an orientation to community life.
•  Take residents on personal shopping trips and outings.
•  Assist in maintaining property and grounds through regular inspections.
•  Proactively solve or relay resident issues as they arise.
•  Fills in for various roles or duties within the community when necessary and as assigned.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• A High school diploma or equivalent is required.
• An Associate's degree in hospitality, Business, or a related field is preferred.

Experience, Competencies, and Skills:

• At least two to three (2-3) years of experience in retirement housing, hospitality, or healthcare management is preferred. 
• Proficiency with computer systems, particularly Excel and Word, is required.
•  A valid driver’s license is required.
• High attention to detail and accuracy in all tasks.
• Strong time management skills with the ability to handle frequent interruptions.
• Demonstrates initiative, good judgment, and professional ethics.
• Maintains a pleasant demeanor with strong communication and motivational skills.
• Ability to work effectively in a high-stress environment.
• Flexible to occasionally work evenings and weekends and be on call as needed.