Credit Collections Officer

Join Australia’s leading waste management, recycling, and industrial services provider committed to building a strong circular economy and sustainable future!

The Opportunity

Provide end-to-end customer support by managing billing enquiries, account issues, payment-related concerns, and case resolution through inbound calls, Salesforce case management, and customer follow-up activities.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

“Each one of us given a chance to shine with continuous learning through training, mentoring, and stretched with opportunities to test ourselves. Our managers recognize our efforts and motivate us with regular appreciation for our achievements.” - Senior Broker, ASW Philippines.

What You’ll Do

• Serve as the first point of contact for customers, handling billing enquiries, payment processing, invoice requests, account concerns, and dispute resolution.
• Manage customer cases through Salesforce, investigating issues, coordinating resolutions, and ensuring timely closure in line with service standards.
• Conduct proactive customer follow-up to obtain payment updates, resolve outstanding concerns, and support effective case management.
• Maintain accurate records of customer interactions, case updates, and account activities to ensure compliance and a seamless customer experience.
• Utilise Excel and internal systems to analyse account information, prepare customer data, and support efficient resolution of customer enquiries and disputes.

Key Criteria

• Minimum 5 years of customer service experience; exposure to collections, accounts receivable, or billing support environments is preferred
• Excellent verbal and written communication skills, coupled with strong proficiency in Microsoft Office applications, particularly Excel.
• Demonstrated ability to confidently manage both inbound customer enquiries and outbound follow-up activities in a high-volume environment.
• Experience using CRM and ERP platforms, such as Salesforce and Oracle JD Edwards is a plus

Work setup

• Manila (BGC, Taguig): Full onsite setup for the first 3–6 months, aligned with Australian business hours: 6:00 AM to 3:00 PM PHT. Depending on performance, the role will transition to a hybrid setup thereafter.

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