Service Technician - Commercial Security Systems

Langston Security & Integration, LLC | Arizona

Full-Time | Hourly | $25.00-$42.50/hour based on experience and demonstrated skill

Join the Langston Security & Integration Team

Langston Security & Integration (LSI) is looking for a Service Technician - Commercial Security Systems to join our growing Operations team.

We are looking for someone who enjoys troubleshooting, solving problems, working directly with customers, and figuring out the root cause rather than simply replacing parts.

Our Service Technicians maintain, troubleshoot, repair, program, and upgrade low-voltage security and technology systems for commercial, enterprise, multifamily, property management, healthcare, and government clients.

At LSI, we're growing while maintaining the family-oriented culture where team members are known by name, not by number. We believe in quality workmanship, strong communication, long-term relationships, and creating raving fans.

What You'll Do

As a Service Technician, you'll work primarily in existing customer environments, diagnosing problems and keeping critical systems operating properly.

You'll be responsible for:

• Responding to scheduled and urgent service calls
• Diagnosing system problems and identifying the root cause
• Repairing, replacing, and reprogramming devices and panels
• Troubleshooting access control, CCTV/video surveillance, intrusion, audiovisual, and basic network systems
• Performing preventive maintenance and system inspections
• Performing battery testing and central station signal testing
• Supporting system upgrades, add-ons, and network changes
• Programming and configuring security and technology systems
• Assigning IP addresses, configuring PoE switch ports, and verifying device connectivity
• Explaining completed work and system operation to customers
• Identifying repair or upgrade opportunities that should be referred to Sales
• Documenting job notes, photos, device information, and time accurately in ServiceTitan
• Participating in the on-call rotation as scheduled

Systems You'll Work With

LSI technicians work across five core technology areas:

🔹 Access Control

🔹 Video Surveillance / CCTV

🔹 Intrusion / Burglar Alarm

🔹 Audio Visual

🔹 Basic Networking

You do not have to be an expert in every system on day one. LSI cross-trains technicians, and advancement is based on demonstrated skills, certifications, and performance.

Who We're Looking For

Our ideal Service Technician is analytical, dependable, organized, professional, and comfortable working directly with customers.

You should be able to work independently while also knowing when to communicate, escalate, or ask for support instead of guessing.

Qualifications

• High school diploma or equivalent required
• Technical or trade-school education in low voltage, electronics, or networking is preferred
• Experience with access control, CCTV/video, intrusion, AV, IP networking, low-voltage systems, or a related construction trade is preferred
• Ability to troubleshoot electrical/electronic and low-voltage devices
• Ability to read floor plans, drawings, and wiring diagrams
• Strong technical aptitude and willingness to continue learning
• Basic computer and smartphone skills
• Strong communication, organization, teamwork, and documentation skills
• Valid Arizona driver's license and ability to meet LSI driving standards
• Ability to obtain and maintain an Arizona Alarm Agent license
• OSHA 10/30, BICSI, manufacturer, and lift certifications are valuable but not required for every level

Career Path & Compensation

This isn't intended to be a dead-end technician position.

LSI has a three-level Field Technician career path based on demonstrated skill, certifications, system proficiency, independence, and performance, rather than simply years of service.

Level 1 - Developing

💰 $25.00-$28.00/hour

Typically 0-2 years of experience. Works under a more experienced technician while developing installation, service, and system skills.

Level 2 - Independent

💰 $29.00-$34.00/hour

Typically 2-5 years of experience. Able to complete assigned work with limited support and install/troubleshoot at least three of LSI's five core systems.

Level 3 - Experienced / Lead

💰 $34.50-$42.50/hour

Typically 5+ years of experience. Fully proficient across LSI's five core systems, capable of handling complex work, leading crews, mentoring technicians, and serving as a primary field contact.

• Advancement is based on demonstrated competency, not tenure alone.

Physical & Scheduling Requirements

This is a hands-on field position. Technicians must be able to:

• Lift and carry up to 65 pounds and push up to 100 pounds
• Climb ladders and stairs
• Work from ladders and lifts
• Work in ceilings, tight areas, and active construction environments
• Work outdoors and in Arizona heat when required
• Travel to customer locations, with occasional overnight or out-of-town travel
• Work overtime or a flexible schedule when business needs require
• Participate in the scheduled on-call rotation

Why LSI?

Our mission is to integrate high-quality low-voltage technology for commercial properties while providing timely and efficient support and building long-lasting relationships.

Our values are:

Safety: Our #1 priority

Security: Integrating systems through one source

Relationships: Establishing long-lasting relationships and creating raving fans

Community: Making a positive impact through integrity and accountability

If you're the type of technician who enjoys finding the problem, fixing it right the first time, communicating with customers, and continuing to build your technical skills, we'd like to hear from you.

Apply today and grow your career with Langston Security & Integration.