- Salary
- $185k – $258k
- Location
- Washington - Seattle Campus, United States of America
- Type
- Full-time
- Department
- IT
- Seniority
- Senior
- Closing date
- Mar 26, 2026
- Source
- Workday
Description
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the team
The Membership & Engagement organization builds the platforms and capabilities that power trusted, personalized, and connected travel experiences. Our work spans three core domains - Loyalty, Identity, and Messaging, each foundational to how travelers interact with our brands.
Loyalty delivers the value, rewards, and benefits that drive repeat engagement and long‑term customer affinity.
Identity provides secure, seamless access and the unified traveler identity that powers personalization across the ecosystem.
Messaging ensures timely, reliable, and contextual communication across channels, enabling cohesive end‑to‑end journeys.
Our teams operate at scale and at speed, translating strategy into durable systems and measurable outcomes. Together, we’re enhancing travel by creating a sense of belonging that keeps travelers connected and coming back.
As a Senior Program Manager, you will lead complex, cross‑domain initiatives that sit at the intersection of technology delivery, execution discipline, and organizational effectiveness. You will be responsible for driving alignment from strategy through execution, bringing structure to ambiguity, clarity to priorities, and rigor to delivery.
This role requires a senior leader who can navigate both deep technical programs while also shaping our operating model and influencing stakeholders through new ways of working. You will have strong stakeholder managements skills and be comfortable working closely with engineering, product, data, and business leaders to ensure outcomes are delivered predictably and at scale.
In This Role, You Will
Lead the planning, execution, and delivery of large, multi‑team programs across Loyalty, Identity, and Messaging, ensuring alignment with organizational strategy, business objectives, and customer outcomes
Partner closely with engineering, product, data, and business stakeholders to define clear goals, success metrics, milestones, and measurable deliverables
Develop and maintain integrated program roadmaps that connect strategy, execution plans, dependencies, timelines, risks, and change impacts
Proactively identify and manage cross‑team dependencies, tradeoffs, resource constraints, and organizational friction, driving timely resolution to keep programs on track
Establish and operate execution rhythms (planning cadences, reviews, scorecards, and reporting) that drive accountability, transparency, and continuous improvement
Lead change management activities to support successful adoption of new platforms, processes, and ways of working, including stakeholder alignment, readiness assessment, communication planning, and rollout coordination
Anticipate and manage the people and process impacts of change, partnering with leaders to address resistance, enable teams, and reinforce desired behaviors
Use data and metrics to assess progress, measure adoption, surface risks, inform decisions, and communicate insights effectively to senior and executive leadership
Drive consistent execution standards across programs, improving delivery discipline, reducing complexity, and enabling teams to move faster with confidence
Safely integrate and operate AI/ML‑enabled solutions that improve efficiency, quality, and outcomes, applying AI concepts to real‑world products, platforms, and workflows
Partner with technical and business leaders to assess readiness, risks, and value realization for platform evolution and AI‑enabled initiatives
Minimum Qualifications:
Bachelor’s degree or equivalent related professional experience
8+ years of relevant professional experience managing programs of significant scope and complexity
Proven expertise in leading cross-functional program teams and managing multiple technical projects or initiatives simultaneously
Strong technical aptitude with experience in program management methodologies, risk management, and requirements definition
Demonstrated ability to drive alignment and deliver results in matrixed, fast-paced technology environments
Preferred Qualifications:
Experience operating and scaling programs across multiple products, platforms, or organizational domains
Demonstrated leadership in program architecture, including the integration of AI/ML-enabled solutions and technical risk mitigation strategies
Advanced proficiency with program management tools, data analytics, and reporting frameworks to support operational excellence
Familiarity with system design, API design, and data modeling concepts as they relate to program delivery
Demonstrated experience taking products from concept to scaled adoption, with a focus on leveraging AI/ML to enhance business value
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
