Public Service Specialist - Health and Human Services (0626)

Under supervision performs work of moderate difficulty in the Vital Records program; performs related work as assigned.
Please Note: This is a limited appointment position ending 06/30/2028(Illustrative Only)

• Formats, composes and types correspondence and other documents from written drafts and dictating equipment on routine, complex and confidential matters
• Prepares reports and maintains records
• Receives, sorts, files and retrieves forms, correspondence and documents
• Updates, checks, and completes records, forms and documents
• Verifies discrepancies and makes corrections
• Researches records and disburses information
• Establishes and maintains complex filing systems
• Maintains control and assures availability of files and other materials
• Establishes and maintains complex filing systems
• Answers questions requiring knowledge of departmental and programmatic rules, procedures, and state law
• Exercises discretion and judgment on minor administrative decisions
• Processes and distributes confidential and sensitive documents
• Answers and routes incoming phone calls
• Works with the public to support their Vital Records needs, complete transactions, and answer inquiries regarding Vital Records processes

Essential functions of this position include but not limited to: sitting, walking, standing, crouching, stooping, kneeling, reaching, bending and crawling for filing; working with and around others; dealing with interruptions; repetitive motion (hand/wrist/elbow/ shoulder) for computer work, filing, copying etc.; vision acuity (near) for computer work and reading documents; hearing and speech for ordinary conversation; finger dexterity and touch for typing.Two years' experience in performing clerical or administrative work within subject area; OR Associate's degree and one year experience in performing clerical or administrative work within subject area; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

PREFERRED QUALIFICATIONS
Experienced in Microsoft Suite
Experienced in learning and navigating state software

The ideal candidate will be conscientious, a self-motivator, flexible, has a high emotional intelligence, and the ability to work respectfully with diverse people and cultures. The position is client-facing.Considerable knowledge of:

• Business English, spelling and arithmetic, punctuation and grammar
• Office practices and procedures

 
Skill in:

• Use of computer systems, Microsoft Suite, and other office machines
• Report preparation

 
Ability to:

• Compose correspondence dealing with technical and complex matters
• Exercise sound independent judgment on a variety of problems in accordance with established departmental policies and procedures
• Prioritize, plan and carry out assignments
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer. 
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.