Junior Customer Support Specialist (E-commerce)

Hi!

We are Bison Commerce, and we’re excited to welcome a new Customer Support Specialist to our team!
We're looking for a dedicated, detail-oriented professional who is passionate about delivering outstanding customer service.
Are you fluent in English and feel comfortable communicating with ease? Do you prefer working late hours and are available for a shift from 5:00 PM to 2:00 AM?

If this sounds like you, keep reading!

Key Responsibilities:

• Communicate with customers, suppliers, and carriers via phone, email, and chat.
• Resolve issues efficiently and effectively as they arise.
• Focus on meeting and exceeding set KPI goals.
• Collaborate with other departments to ensure seamless operations.
• Deliver smooth and productive customer service.
• Complete tasks assigned by your supervisor.

Qualifications:

• Strong English communication skills, even surpassing proficiency in your native language.
• Comfortable and highly productive working the 5:00 PM to 2:00 AM shift (2 remote workdays per week).
• Ability to handle stressful situations with composure and efficiency.
• A positive, communicative, responsible, and goal-oriented attitude, with a strong desire to assist others.
• Prior experience in customer service is an advantage!

***

🦬 The Bison Cycle

• You join.
  You step into a bright, buzzing office — full of ideas, coffee, and momentum.
  You find your rhythm, your people, your place in the herd.
  (Benefits: modern office, snacks & coffee,
  friendly team atmosphere)
• You learn.
  From teammates, real challenges, and continuous feedback that sharpens you every week.
  We invest in your curiosity — because growth is part of the job here.
  (Benefits: career path, internal & external trainings, mentoring, learning budget)
• You build.
  You take ownership, make decisions, and move things forward that actually matter.
  No micromanagement. Just trust, clarity, and impact.
  (Benefits: performance-based rewards, clear goals, room for ideas)
• You live.
  Work fits life — not the other way around.
  We support you through everything that matters beyond work.
  (Benefits: healthcare, life-event bonuses, flexibility, hybrid model, occasional remote days, loyalty days off)
• You experience.
  Culture doesn’t stay in the office — it moves with us.
  From running events and marathons to shared wellness challenges and curated merch drops, we build moments that connect people beyond work.
  (Benefits: company marathons & sports events, wellness initiatives, limited-edition merch, team experiences)
• You connect.
  From Summer Parties to Kick-Off events — we show up, recharge, and celebrate together.
  High energy, no forced fun — just real connection.
  (Benefits: annual Summer Party, Kick-Off event, team-building activities)
• You stay.
  Because it stops feeling like “a workplace”.
  It becomes your herd — a place that grows with you, challenges you, and supports you long-term.
  (Benefits: referral bonus, long-term growth opportunities, meaningful culture)

🦬 Final note

• We don’t build routines. We build momentum.
  Join the herd if you want to grow, build, and actually enjoy the ride with Bison.

***

1490- 1820 €/mon. gross. A motivating compensation system